Alexis Silva
Puyallup,WA
Summary
Experienced in customer service for four years in different roles and fast paced environments, where my passion for ensuring customer satisfaction shines. Strong and quick learner who loves to gain more skills and knowledge. Eager to transition into a new role, where my outgoing nature will create a welcoming environment!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Hostess/Busser
Olive Garden
Puyallup, WA
08.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Manager, prep cook, cook, front counter
Pizza Hut
South Hill, WA
01.2021 - 10.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained proper food storage practices, including appropriate temperature control and rotation to maximize freshness and minimize waste.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Seasonal Cashier
Target
South Hill, WA
11.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High school diploma -
challenger high school
Spanaway, WASkills
- Restaurant experience
- Shift management
- Ability to keep calm under pressure
- 3 years of customer service
- Front desk
- Cash handling
- Handling multiple phone lines
- Good at communicating about problems and solutions
Certification
- MAST Permit, 09/01/20, Present
- Food Handler Certification
- OSHA 10, 09/01/20, Present
- Driver's License, 06/01/21, 04/01/27
Timeline
Server/Hostess/Busser
Olive Garden
08.2021 - 04.2024
Shift Manager, prep cook, cook, front counter
Pizza Hut
01.2021 - 10.2021
Seasonal Cashier
Target
11.2020 - 01.2021
High school diploma -
challenger high school