Alexis Sloan
Somerset,KY
Overview
5
5
years of professional experience
Work History
Business Delvolpment Representive
Don Franklin Chevy Buick GMC
08.2023 - Current
- Boosted client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Increased sales revenue through strategic marketing initiatives and relationship-building with key clients.
- Negotiated contracts for better profit margins, resulting in increased company profitability.
- Developed new business opportunities through regular prospecting and targeted outreach efforts.
- Assisted in the implementation of innovative business strategies, improving overall efficiency and effectiveness.
Customer Service Representative
Senture LLC
08.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Walmart
09.2021 - 05.2022
- Adhered to cash handling policies and procedures
- Processed cash register transactions, inputted product costs, and gave back change
- Answered questions regarding special and seasonal products
- Ordered, stocked, and rotated aisles and departments
- Collected payment for customer purchases
- Solved complaints by customers and issued credits for returned merchandise
- Found ways to improve customer experience and acted as store brand ambassador
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Greeted customers and provided prompt and friendly service
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Employed suggestive selling techniques to promote special and popular products.
Manager's Assistant
Dairy Queen
03.2019 - 08.2021
- Observed sanitation regulations to maintain cleanliness and food safety
- Sanitized kitchen surfaces and equipment to comply with food safety regulations
- Prepared ingredients, garnishes, and side dishes in advance to expedite meal service
- Assisted and guided staff to build confidence and improve morale
- Evaluated and improved food quality to enhance customer experience
- Washed dishes, pots, and utensils using established cleaning methods
- Maintained food freshness to prepare and plate exceptional meals
- Collected and removed garbage, recycling, and food waste to optimize kitchen sanitation
- Oversaw appointment scheduling and calendar maintenance for [Number]-member team
- Troubleshot problems with office equipment and software to help staff stay productive and on-task
- Handled day-to-day needs and special projects with good multitasking and research skills.
Cashier
T.J.Maxx
07.2019 - 01.2020
- Processed cash register transactions, inputted product costs, and gave back change
- Adhered to cash handling policies and procedures
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Operated POS cash registers and counted monies received
- Answered questions regarding special and seasonal products
- Employed suggestive selling techniques to promote special and popular products
- Ordered, stocked, and rotated aisles and departments
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Assisted customers with locating items, answered questions, and provided directions
- Collected payment for customer purchases.
Education
High School Diploma -
Wayne County High School
Skills
- Technical Understanding
- Competitive Analysis
- Persuasion Techniques
- Proposal Writing
References
- Sandy Criswell, Monticello Utility Commission, (606)-278-6098
- Tina Floyd, General Manager of Dairy Queen - Monticello, KY, (606)-307-7885
- Angela Roberts, Owner of Connie's Corner Market - Monticello, Ky, (606)-348-3266
Timeline
Business Delvolpment Representive
Don Franklin Chevy Buick GMC
08.2023 - Current
Customer Service Representative
Senture LLC
08.2022 - 07.2023
Cashier
Walmart
09.2021 - 05.2022
Cashier
T.J.Maxx
07.2019 - 01.2020
Manager's Assistant
Dairy Queen
03.2019 - 08.2021
High School Diploma -
Wayne County High School