Alexis Smart
Phoenix,AZ
Summary
Experience great wolf lodge with over one year of experience in hospitality,. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Entertainment Ambassador
Great Wolf Lodge Resort
Scottsdale, AZ
02.2021 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders.
- Attended over 42 events per week in official capacity, building professional relationships and achieving political goals.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
- Welcomed guests and directed each person to desired party, room or activity.
- Talked to coworkers using electronic devices such as computers and radios.
- Handled wiping down tables, sanitizing restrooms and removing trash during each shift to keep areas professional and inviting.
- Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Interacted with patrons and encouraged sampling of unfamiliar games to increase revenue.
Education
Highschool Diploma -
Boulder Creek High School
Anthem, AZ05.2021
Skills
- Customer Inquiries
- Special Requests
- Attendee Registration
- Preparing for Events
- Customer Loyalty
- Customer Experience
- Supply Organizing
- Control Crowd
- Merchandise Sales
- Event Publicity
- Social Perceptiveness
- Set Decorating
- Task Assignment
- Creative Solutions
- Sound Systems
- Emergency Situations
- Hospitality Management
- Google Chrome
- Place Settings
- Guest Accommodations
- Credit Card Transaction Processing
- Contemporary Dance
- Sound Mixing
- Professional Relationships
- Stage Setup
- Guest Interaction
- Event Cleanup
- Solving Customer Concerns
- Lighting Setup
- Friendly, Positive Attitude
- Scheduling Events and Programs
- Teamwork and Collaboration
Timeline
Entertainment Ambassador
Great Wolf Lodge Resort
02.2021 - Current
Highschool Diploma -
Boulder Creek High School