Alexis Smith
Tulsa,OK
Summary
I want to become a highly proficient and empathetic customer service professional, consistently exceeding customer expectations by providing personalized solutions, fostering positive interactions, and actively contributing to the growth and reputation of the organization. Ultimately, I aim to ascend to a leadership role where I can inspire and develop a team dedicated to delivering exceptional customer experiences while driving continuous improvement and innovation in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ER Store Clerk
QuikTrip
Tulsa, Oklahoma
04.2021 - Current
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Verified that all pricing was accurate before putting items out for sale.
- Operated cash register in accordance with company policies and procedures.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
Help Desk Analyst
QuikTrip Corporation
Tulsa, OK
10.2022 - 12.2023
- Provided technical support to customers over the phone and email.
- Identified customer needs and provided solutions in a timely manner.
- Reported and tracked service requests using ticketing system.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Assisted customers with basic software and hardware setup and configuration.
- Coordinated with vendors as needed for resolving complex issues.
- Worked closely with other IT teams for successful completion of projects.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
CLUB Card Associate
Bass Pro Shops
Broken Arrow, Oklahoma
03.2020 - 03.2021
- Maintained up-to-date knowledge of credit card promotions, specials, events.
- Built relationships with customers by providing friendly customer service.
- Provided customer service to credit cardholders by answering their questions and resolving their complaints.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Explained the features, benefits, rewards programs, and other incentives associated with each type of credit card offered by the company.
- Maintained records of customer accounts in a secure database system.
Education
Technical Certificates MTA's - Information Technology
Tulsa Technology Center
Jenks OK05-2022
High School Diploma -
Broken Arrow Highschool
Broken Arrow OK05-2019
Skills
- Accurate Money Handling
- Driving Customer Satisfaction
- Store Appearance
- Account Management
- Assisting Customers
- Customer Service Excellence
- Customer Relations
- Customer Assistance
- Written Communication
- Relaying information
- Connectivity troubleshooting
- Technical Troubleshooting
- Computer Troubleshooting
- Critical Thinking
- Problem-Solving
- Microsoft Office
- Multitasking
- Attention to Detail
Affiliations
- Content Creation
- Video Editing
- Writing
- Photography
Certification
- Security Fundamentals MTA
- Operating Systems Fundamentals MTA
- Networking Fundamentals MTA
Timeline
Help Desk Analyst
QuikTrip Corporation
10.2022 - 12.2023
ER Store Clerk
QuikTrip
04.2021 - Current
CLUB Card Associate
Bass Pro Shops
03.2020 - 03.2021
Technical Certificates MTA's - Information Technology
Tulsa Technology Center
High School Diploma -
Broken Arrow Highschool