Alexis Smith
Atlanta,GA
Summary
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Hardworking Specialty Team Lead knowledgeable in customer service, sales and operational standards in the insurance industry. Excellent team-building and management abilities.
- Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, sales and product support abilities.
- Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
8
8
years of professional experience
Work History
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Worked collaboratively with customer service, sales and development teams to resolve complaints and drive experience management.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Achieved sales and service metrics in key measurable areas, garnering public appreciation and expanding customer base.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
CRM Sales Consultant
Progressive
04.2023 - Current
- Sale auto, renters, and other various insurance products to individuals and families within assigned territory using consultative selling techniques.
- Cultivate relationships with customers to identify and meet insurance needs and establish trust and rapport.
- Provides comprehensive product knowledge and guidance to help customers on coverage selection.
- Follow up promptly with interested customers to close sales.
- Calculate premiums and established payment methods for sales.
- Analyze risk factors to recommend appropriate coverage levels.
- Finalize sales and collect necessary deposits.
Customer Service Supervisor/Manager, WFM
Chime Solutions
02.2020 - 04.2023
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Fostered relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Created training materials for new employees to provide information about attendance guidelines.
Services/Sales Representative
State Farm
01.2016 - 12.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, and promoted key items.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate of Applied Science - Cybersecurity And Networking
DeVry University
Naperville, IL06.2024
Certificate in Cybersecurity - Information Technology
DeVry University
Naperville, IL10.2022
High School Diploma -
South Atlanta High School
Atlanta, GA05.2010
Skills
- 7 years’ experience in customer service/Sales
- Excellent communication skills
- Excellent verbal and written communication skills
- Problem solving
- Time management
- Computer Skills
- Active listening skills
- Strong organizational skills
- Energetic work attitude
- Customer service/Sales expert
- Adaptive team player
- Sharp problem solver
Timeline
CRM Sales Consultant
Progressive
04.2023 - Current
Customer Service Supervisor/Manager, WFM
Chime Solutions
02.2020 - 04.2023
Services/Sales Representative
State Farm
01.2016 - 12.2018
Associate of Applied Science - Cybersecurity And Networking
DeVry University
Certificate in Cybersecurity - Information Technology
DeVry University
High School Diploma -
South Atlanta High School