ALEXIS SMITH
FORT LAUDERDALE,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
T TEC
06.2022 - 03.2024
- Received and responded to multiple live calls
- Processed, recorded, and tracked various data and information
- Entering data into a spreadsheet, document or database
- Gathered credentials and verified required information to assist customers
- Developed and presented customer service solutions and or suggestions to assist customers
- Ability to communicate clearly and professionally in a written format
- Provided accurate and appropriate information in response to customers' inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Properly directed inbound call ques to improve call flow
- Offer support to fellow agents with product information, procedures, and verbiage
- Met and exceeded all key performance indicators set by management and the client
- Trained new incoming agents to respective program
- Provide remote customer service through phone, email and chat support to customers in a timely and efficient manner
- Assist customers with technical inquiries, billing questions, product inquiries, and other customer service-related issues
- Utilize customer service software to provide a smooth customer experience while ensuring customer satisfaction
- Provided support to customers in a remote setting, responding to inquiries and providing assistance as needed
- Answered customer inquiries in a professional and timely manner and escalated more complex issues to the appropriate department
- Utilized customer service software to keep track of customer interactions and ensure customer satisfaction
- Responded to customer inquiries via phone chat and email in a remote setting
- Resolved customer issues in a timely manner and provided follow-up to ensure customer satisfaction
- Utilized customer service software to keep track of customer interactions and ensure customer satisfaction.
Medicare Agent Sales Support
Skills Connexion Point
10.2019 - 05.2022
- Demonstrated proficiency in taking demographic information and medical histories for customers
- Demonstrated empathy and positive solutions
- HIPAA verifies customers
- Maintains patient files, and desk areas in a manner that is organized
- Practices confidentiality and privacy protocols in accordance with Clinic policies and HIPAA Requirements
- Verified customers health insurance
- Furnished information, accepted orders as well as Transfer calls to internal departments
- Scheduled, Canceled, and confirmed appointments
- Dispatched calls from Physicians, Hospitals as well as patients
- Input customer information into infinite's system
- Verified customers health insurance
- Practices confidentiality and privacy protocols in accordance with Clinic policies and HIPAA Requirements
- Maintains patient files, and desk areas in a manner that is organized
- Praised for efficient handling of administrative duties, which include answering phones.
Provider Service Representative
Teleperformance (Wellcare)
10.2014 - 09.2019
- Took inbound calls for over 1,000 clients
- Input Providers data into system
- Placed outbound calls at request of Providers in attempt to locate client in emergencies
- Recorded and delivered messages to proper destination
- Furnished information, accepted orders as well as Transfer calls to internal departments
- Assisted providers with claims payment details, patient benefits, Authorization approval and appeal status
- Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry
- Welcomed and greets patients/clients/visitors to the department in a manner that is helpful and Friendly; determines purpose of call and directs patients/clients/visitors to appropriate person or Department
- When scheduling appointments, carefully screens patients for new addresses, new patient visit
- Updated registration and inform patient of adequate information that must be presented at time of Visit
- Adheres to all Clinic policies on safety and security
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients.
Education
Skills
- Medical Office Management
- Medical Records EHR Management
- Administrative
- Written and verbal communication Skills
- Microsoft Office
- Adobe
- PowerPoint
- Problem-solving skills
- Patient scheduling
- Requesting Authorizations
- Collections/ working A/R report
- Organizational
- Data Entry
Timeline
Customer Service Representative
T TEC
06.2022 - 03.2024
Medicare Agent Sales Support
Skills Connexion Point
10.2019 - 05.2022
Provider Service Representative
Teleperformance (Wellcare)
10.2014 - 09.2019