Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexis Jade Hatch

Concord,CA

Summary

Dependable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Patient Experience Coordinator

Cenegenics
05.2024 - Current
  • Facilitated support groups for patients and caregivers, promoting emotional well-being and a sense of community.
  • Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
  • Collaborated with marketing teams to develop patient testimonials, promoting the organization''s commitment to exceptional care experiences.
  • Analyzed trends in patient feedback data to identify opportunities for continuous improvement within the organization''s care delivery model.
  • Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
  • Ensured timely updates on patient status or condition changes were communicated effectively among all relevant parties involved in the care process.

Hair Stylist

The Studio Salon and Blow Dry Bar
01.2024 - 05.2024
  • Proficient in using various color, haircut, styling techniques.
  • Connected and engaged with clients to understand needs.
  • Scheduled clients for future appointments and collected payments.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.

Assistant

Caroline's Salon
09.2023 - 12.2023
  • Answered phone calls to take appointments and address concerns or questions
  • Greeted clients upon arrival
  • Assisted stylists with setting up for incoming clients and cleaning stations after prior client
  • Assisted in maintaining cleanliness of the salon for clients
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Office Manager

DiamondBack Grill
05.2022 - 07.2023
  • Managed cash box before the opening of the restaurant, making sure correct change is inputted.
  • Built relationships with customers to maintain sales goals and create new opportunities.
  • Wrote checks to pay vendors for the restaurant.
  • Took food orders for the restaurant to replenish food for the day/week.
  • Set up reservations for large parties.
  • Maintained and organized accordingly for records and files.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Physical Therapy Aide

Silver Creek Physical Therapy
06.2022 - 02.2023
  • Performed clerical duties such as scheduling appointments, answering phones, filing documents, preparing charts
  • Adhered strictly to HIPAA regulations
  • Assisted Physical Therapists in evaluating patients
  • Maintained patient records accurately according to company policies and procedures
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
  • Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.

Coach

FitBody Boot Camp
10.2021 - 09.2022
  • Instructed clients on proper stretching techniques before and after each workout session
  • Led dynamic warm-ups at the beginning of each class to ensure safe participation by all members
  • Evaluated individuals abilities, needs, and physical conditions and developed suitable training programs to meet any special requirements

Medical Assistant

Action Urgent Care
01.2021 - 10.2021
  • Triages patients, taking heart rate, oxygen levels, height, weight, and temperature before seeing the physician
  • Maintained cleanliness of medical rooms
  • Assisted in minor procedures with physicians
  • Scheduled patients for follow up appointments
  • Assisted in medical tests physicians permitted to treat patients

Assistant

One Five One Salon
04.2019 - 10.2019
  • Assisted salon owner with clients in their services such as coloring, shampooing, blow drying, or checking out at the end of the service
  • Helped salon owner maintain inventory of the salon
  • Collected payment from clients for the salon owner and other stylists in the salon
  • Called clients to confirm appointments or reschedule if needed

Education

Certificate - Cosmetology

Gavilan College
Gilroy, CA
02.2019

High School Diploma GED -

Christopher High School
06.2017

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Punctual and Hardworking
  • Problem-Solving

References

Richard Keeney, Family, Computer Software Engineer, 408-807-0263


Breanna Paquin, Past Co-worker, Hair Stylist, 925-515-6360


Lana Uzzardo, Past Employer for Diamondback Grill, 408-781-2132

Timeline

Patient Experience Coordinator

Cenegenics
05.2024 - Current

Hair Stylist

The Studio Salon and Blow Dry Bar
01.2024 - 05.2024

Assistant

Caroline's Salon
09.2023 - 12.2023

Physical Therapy Aide

Silver Creek Physical Therapy
06.2022 - 02.2023

Office Manager

DiamondBack Grill
05.2022 - 07.2023

Coach

FitBody Boot Camp
10.2021 - 09.2022

Medical Assistant

Action Urgent Care
01.2021 - 10.2021

Assistant

One Five One Salon
04.2019 - 10.2019

Certificate - Cosmetology

Gavilan College

High School Diploma GED -

Christopher High School

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