Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Smith

Garland,TX

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Zurvita Inc. Leveraged superior communication skills and customer service process improvement techniques to significantly increase service ratings. Demonstrated expertise in product knowledge and adept at fostering positive customer relationships, ensuring client retention and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service

Zurvita Inc
08.2018 - Current
  • Answered client queries and complaints to provide strong customer service.
  • Maintained exceptional customer service ratings for company on Zurvita website.
  • Worked with customer service to handle escalated customer issues.
  • Promoted positive member relations through providing excellent customer service.
  • Increased customer service ratings significantly through personable service.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Maintained detailed records of client conversations and customer service.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Utilized exceptional customer service skills to satisfy all needs.
  • Managed business customer service, responding to requests and concerns promptly.
  • Resolved issues and maintained customer service standards.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored project progress, identified risks and took corrective action as needed.

Host

Saltgrass Steakhouse, Landry's
03.2016 - 08.2018
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, and tablet answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Advised customers about special offerings and menu items to help drive sales.
  • Provided patrons with estimated waiting times during peak service hours.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties without fail.
  • Promoted business loyalty by fostering positive customer relationships.

Host

Mellow Mushroom
09.2014 - 03.2016
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Macarthur High School
Irving, TX
06.2017

Skills

  • Customer service expertise
  • Customer Service Process Improvement
  • Customer service standards
  • Superior customer service
  • Fast food customer service
  • Customer service and assistance
  • Customer Service and Engagement
  • Customer service expert

Timeline

Customer Service

Zurvita Inc
08.2018 - Current

Host

Saltgrass Steakhouse, Landry's
03.2016 - 08.2018

Host

Mellow Mushroom
09.2014 - 03.2016

High School Diploma -

Macarthur High School

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Alexis Smith