Alexis Smith
Ruckersville,VA
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Rack Room Shoes Inc. Leveraged expertise in retail operations and team leadership to increase revenue and foster a customer-centric environment. Excelled in problem-solving and staff supervision, driving significant improvements in-store performance and customer experience.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Rack Room Shoes Inc.
05.2020 - Current
- Managed four cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager daily in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their organizational success.
- Launched staff engagement, gender diversity, cultural programs, and a robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for the new organization.
- Observed up to eight employee's strengths and initiated a mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Created and maintained safe and secure work environments for employees.
Education
Associate of Business Administration -
Piedmont Virginia Community College
Charlottesville, VA05.2025
High School Diploma -
Fluvanna County High School
Palmyra, VA05.2020
Skills
- Problem-Solving
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Customer Service Management
- Team Management
- POS Systems
- Client-first attitude
- Word, Excel, PowerPoint, and Outlook expertise
- Financial Management
- Human resource policies
- Highly organized
Timeline
Assistant Store Manager
Rack Room Shoes Inc.
05.2020 - Current
Associate of Business Administration -
Piedmont Virginia Community College
High School Diploma -
Fluvanna County High School