Summary
Overview
Work History
Education
Skills
Timeline
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ALEXIS SMITH

Jenks,OK

Summary

Results oriented employee demonstrating a high level of ownership and initiative. Quick and effective at decision making, with ability to maintain excellent long-term customer relationships.

Overview

9
9
years of professional experience

Work History

Client Success Advisor

TENSTREET LLC
03.2022 - Current
  • Identified upselling opportunities to expand sales on existing client accounts.
  • Developed targeted marketing campaigns that increased customer engagement and drove business growth.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Demonstrated expertise in product knowledge, assisting clients in optimizing the value derived from their investments.
  • Championed a customer-centric culture within the organization for improved client relationships and retention rates.
  • Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Client Success Coordinator

TENSTREET LLC
06.2020 - 03.2022
  • Collaborated closely with sales teams to identify upselling opportunities and expand existing accounts.
  • Leveraged data analytics tools to monitor client success metrics, enabling informed decision-making and strategic planning.
  • Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Sales Development Representative

TENSTREET LLC
08.2018 - 06.2020
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.

Field Sales and Marketing Representative- LDP

TECHTRONIC INDUSTRIES - TTI
03.2017 - 08.2018
  • Promoted from Field Sales and Marketing Representative into the Leadership Development Program.
  • Streamlined processes for increased efficiency, resulting in improved project timelines and overall productivity.
  • Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
  • Exceeded sales targets consistently through effective territory planning, time management, and relationship building.

Field Sales and Marketing Representative

TECHTRONIC INDUSTRIES - TTI
12.2015 - 08.2018
  • Independently ran a six million dollar, 5 store territory.
  • Increased sales volume by 7.41% in 2016 and 9.33% in 2017.
  • Implemented strategic corporate brand marketing initiatives and promotional activities/demo events to achieve desired financial results.
  • Made regular sales development contact with assigned stores and managers to cultivate and maintain strong valued relationships.
  • Initiated and provided in-store product knowledge training sessions and demonstrations to educate store personnel, management and customers.
  • Developed primary knowledge of the market place to effectively analyze market potential and communicate competitor market data.

Clinique Consultant

DILLARD'S
2013 - 2015
  • Exceeded personal sales goals for six quarters in a row.
  • Sold over $250,000 worth of merchandise in a fiscal year.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • In charge of product management by constantly alphabetizing and organizing products for easy accessibility.

Education

Bachelor of Arts - Communication

University of Oklahoma
Norman
2013

Skills

  • Self-motivated
  • Brand development
  • Territory sales management
  • Time management
  • Meticulous attention to detail
  • Superior verbal and written communication skills

Timeline

Client Success Advisor

TENSTREET LLC
03.2022 - Current

Client Success Coordinator

TENSTREET LLC
06.2020 - 03.2022

Sales Development Representative

TENSTREET LLC
08.2018 - 06.2020

Field Sales and Marketing Representative- LDP

TECHTRONIC INDUSTRIES - TTI
03.2017 - 08.2018

Field Sales and Marketing Representative

TECHTRONIC INDUSTRIES - TTI
12.2015 - 08.2018

Clinique Consultant

DILLARD'S
2013 - 2015

Bachelor of Arts - Communication

University of Oklahoma

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