Alexis Smith
Albuquerque,NM
Summary
Dynamic HR Assistant with a proven track record at Gateway Insurance & Financial Services, excelling in employee relations and HRIS database management. Skilled in leveraging Microsoft Office for efficient record preparation and administrative support. Demonstrated success in enhancing employee onboarding processes and benefits administration, contributing to a positive workplace culture and streamlined operations. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
HR Assistant
Gateway Insurance & Financial Services
03.2022 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Organized new employee orientation schedules for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Tracked various statistics and kept detailed records to support human resources department.
- Set up orientations and initial training for new employees.
- Responded to employee inquiries regarding benefits and other HR topics.
Call Center Representative
Lowes Home Services
02.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Cashier
Family Dollar
09.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Arts - Business
University of New Mexico
Taos, NM06.2020
High School Diploma -
Escalante High School
Tierra Amarilla, NM05.2020
Skills
Employee Relations
File Maintenance
Benefits Administration
New employee onboarding
HRIS database management
Record preparation
Office Administration
Communication Management
Administrative Support
Computer Literacy
Effective Planning
Microsoft Office
Timeline
HR Assistant
Gateway Insurance & Financial Services
03.2022 - Current
Call Center Representative
Lowes Home Services
02.2021 - 03.2022
Cashier
Family Dollar
09.2020 - 01.2021
Associate of Arts - Business
University of New Mexico
High School Diploma -
Escalante High School
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