Alexis Smith
Keachi,LA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
7
7
years of professional experience
Work History
Laborer Helper
Patriot Contractor Group LLC.
Laurel, Montana
03.2024 - 10.2024
- Assisted with general labor duties such as shoveling, raking and hauling materials.
- Loaded and unloaded equipment, supplies and materials from trucks or other vehicles.
- Performed minor maintenance tasks on tools and equipment used in the job.
- Operated hand-held power tools such as drills, saws, grinders, sanders and screwdrivers.
- Removed debris from construction sites using brooms, shovels and wheelbarrows.
- Cleaned up hazardous material spills according to safety protocols.
- Mixed concrete and mortar by hand or machine for various jobsite applications.
Medical Receptionist
Southern Montana Optometric Center
Laurel , Montana
01.2024 - 04.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
General Manager
Town Pump Incorporated
Laurel, Montana
03.2018 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and maintained relationships with vendors to ensure product availability.
- Organized and executed store-level promotions, displays, and resets.
- Conducted regular audits of merchandise levels on the sales floor.
- Assisted in developing visual merchandising standards across multiple stores.
- Ensured that products were stocked properly according to planogram specifications.
- Provided training and support to store personnel on merchandising techniques and procedures.
Education
High School Diploma -
Parkway High School
Bossier City, LA05-2009
Skills
- Staff Supervision
- Service Quality Improvement
- Workflow Planning
- Account Management
- Customer Relationship Management
- Loss Prevention
- Schedule Management
- Vendor Sourcing
- P&L Management
- Sales
- Advertising and marketing
- Expense Control
- Supervision and training
- Team training and development
- Medical Charting
- Referral Verification
- Medical Terminology
- HIPAA Compliance
- Records Management
- Appointment Scheduling
- Insurance Verification
- Patient Scheduling
- Patient Relations
- HIPAA Guidelines
- Petty cash management
- Co-payment collection
- Appointment Setting
- Inpatient Care
- Workflow Optimization
- Electronic Medical Records
- Patient callbacks
- Proficient in [Software]
- Front Desk Operations
- Records Maintenance
- Paperwork coordination
- Documentation
- Appointment management
Timeline
Laborer Helper
Patriot Contractor Group LLC.
03.2024 - 10.2024
Medical Receptionist
Southern Montana Optometric Center
01.2024 - 04.2024
General Manager
Town Pump Incorporated
03.2018 - 01.2024
High School Diploma -
Parkway High School