Alexis Smith
Zanesville,OH
Summary
Reliable Dispatcher with 3 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.
Able to effectively communicate under stress related incidents
Overview
8
8
years of professional experience
Work History
Dispatcher
Genesis Community Ambulance
03.2019 - Current
- Directed dispatching, routing and tracking of many fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Carried out day-day-day duties accurately and efficiently.
Interim HealthCare
Interim Healthcare
11.2018 - 03.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided transportation and appointments management.
Daycare Provider
The Little Barnyard
05.2017 - 11.2018
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Front Line Cook
Clarleys Philly Steaks
10.2016 - 05.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Maysville High School
Zanesville, OH05.2017
Natural Resources Conservation
Mideast Career Technology Center
Zanesville, OH05.2017
Skills
- Equipment Location Identification
- Customer File Maintenance
- Repair Scheduling
- Calendar and Scheduling Software
- Call Center Software
- Effective Communication
- Dispatch Recordkeeping
- Route Planning and Adjustment
- Microsoft Office
- Prioritizing Calls
- Dispatching Field Personnel
- Information Gathering
Home Making Items
I specify in making home items in a clean safe way, Using Essentials Oils and non chemical items as bases, I make chopstick's out of pure beeswax and essential oils , i sometimes make TeeShirts and Sweaters and tumblers.
Timeline
Dispatcher
Genesis Community Ambulance
03.2019 - Current
Interim HealthCare
Interim Healthcare
11.2018 - 03.2019
Daycare Provider
The Little Barnyard
05.2017 - 11.2018
Front Line Cook
Clarleys Philly Steaks
10.2016 - 05.2017
High School Diploma -
Maysville High School
Natural Resources Conservation
Mideast Career Technology Center
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