Alexis Smith
Marina,USA
Summary
Passionate and motivated Guest Services Manager with 5 years of progressive hospitality experience at a luxury Forbes 4 star resort. Adept in managing staff, ensuring continued guest satisfaction, and implementing strategies for improvement. I am highly driven and seeking new opportunities for continued career growth.
Overview
5
5
years of professional experience
Work History
Guest Services Manager
Pebble Beach Resorts
Pebble Beach, USA
04.2022 - Current
- Managed Concierge and Porter/Valet operations of 40 employees.
- Established and maintained positive relationships with guests and group clients, responding to complaints and resolving issues in a timely manner as a Manager on Duty.
- Planned and lead department meetings.
- Developed and monitored budgeting and forecasting processes for the guest services department.
- Monitored and trained staff on company values and standards through documentation and annual reviews.
Assistant Front Office Manager
Pebble Beach Resorts
Pebble Beach, USA
04.2021 - 04.2022
- Supervised front desk and PBX staff of 15, ensuring efficient and accurate operations.
- Created training materials and conducted training sessions for new staff.
- Worked with group clientele to ensure accurate room assignments and billing.
- Managed staffing and labor levels through scheduling and budgets.
- Managed room inventory.
Resort Team Leader – Front Desk
Pebble Beach Resorts
Pebble Beach, USA
10.2020 - 04.2021
- Supervised Front Desk and PBX staff.
- Processed guest check-ins and check-outs in a timely manner.
- Collaborated with other departments to ensure a smooth check-in and check-out process.
- Assisted Front Office Manager with execution of training for staff and ensuring all processes are followed.
- Responded to guest inquiries, complaints, and special requests in a timely and professional manner as a Manager on Duty.
Resort Team Leader – Housekeeping
Pebble Beach Resorts
Pebble Beach, USA
10.2019 - 10.2020
- Supervised and monitored daily performance of a team of 80.
- Communicated effectively with supervisors and other housekeeping staff through daily huddles.
- Ensured all public areas were well-kept and presentable.
- Followed OSHA safety standards to ensure a safe work environment.
- Inspected rooms for cleanliness and accuracy.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05.2019
Skills
- Problem solving
- Conflict resolution
- Customer service
- Budgeting
- Communication
- Time management
- Microsoft Office
- Leadership
- Staff training and development
- Team scheduling
- Property management software
Accomplishments
- Leadership training with Cindy Novatny
- Forbes 5-Star Training
- Twice nominated for Employee of the Quarter
Timeline
Guest Services Manager
Pebble Beach Resorts
04.2022 - Current
Assistant Front Office Manager
Pebble Beach Resorts
04.2021 - 04.2022
Resort Team Leader – Front Desk
Pebble Beach Resorts
10.2020 - 04.2021
Resort Team Leader – Housekeeping
Pebble Beach Resorts
10.2019 - 10.2020
Bachelor of Science - Communications
Arizona State University
Similar Profiles
Jacob SchneidermanJacob Schneiderman
Front Desk Receptionist at Pebble Beach ResortsFront Desk Receptionist at Pebble Beach Resorts
Raul Pinto ValdezRaul Pinto Valdez
Banquet Captain at Pebble Beach ResortsBanquet Captain at Pebble Beach Resorts
David DuronDavid Duron
Executive Sous Chef at Pebble Beach ResortsExecutive Sous Chef at Pebble Beach Resorts