Alexis Smith
Farmers Branch,TX
Summary
Dynamic Customer Service Representative with a proven track record at Zurvita Inc, excelling in complaint resolution and client relations. Leveraged product knowledge to enhance customer experiences, driving sales through effective service upselling. Recognized for adaptability and creative problem-solving, ensuring project success and maintaining high service standards. Training other employees on system as well a product information.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Zinzino
02.2025 - 04.2025
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Zurvita Inc
08.2018 - 04.2025
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed up to 60+ phone calls a day, including incoming and outbound calls.
Warehouse Project Coordinator
Zurvita Inc
11.2022 - 12.2024
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Monitored project progress, identified risks and took corrective action as needed.
- Assisted the SVP of shipping and Logistics with any request.
- Shipped out products to customers and employees.
- Forklift Certified for a year to help with getting product shipped out to our 3PL.
- Worked on Quality Control complaints from customers and worked directly with our manufacturers on these complaints.
Host and To Go Specialist
Saltgrass Steakhouse
01.2016 - 08.2018
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Completed daily side work and opening and closing duties without fail.
Host
Mellow Mushroom
01.2015 - 01.2016
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
MacArthur High School
Irving, TX06-2017
Skills
- Complaint resolution and Customer consulting
- Account updating, Information security, and Payment processing
- Quality control
- Decision-making
- Multitasking and organization
- Product knowledge
- Spreadsheets
- Call center procedures, Inbound and outbound calling and Live chat support
- Conflict resolution
- Project management and Shipping and receiving
- Adaptability and flexibility
- Typing proficiency
- Training Employees
Timeline
Customer Service Representative
Zinzino
02.2025 - 04.2025
Warehouse Project Coordinator
Zurvita Inc
11.2022 - 12.2024
Customer Service Representative
Zurvita Inc
08.2018 - 04.2025
Host and To Go Specialist
Saltgrass Steakhouse
01.2016 - 08.2018
Host
Mellow Mushroom
01.2015 - 01.2016
High School Diploma -
MacArthur High School
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