Alexis Smith

Maintained comprehensive records of billing activities and screenshots, including data entry, eligibility, denials, adjustments, and payments received.

• Created and submitted claims to third-party payers following specific coding guidelines.
• Processed credit card payments from patients in compliance with office policy.
• Initiated collection efforts for unpaid accounts by contacting insurance companies or patients directly.
• Monitored aging accounts receivable balances to ensure timely resolution.
• Analyzed rejected claims and corrected errors prior to resubmission for payment.
• Collaborated with various departments to resolve billing issues efficiently.
• Reviewed patient records for accuracy and completeness within the medical billing system.
• Took screenshots to enter patient demographic information.
• Work on special projects as requested by management.
• Train new hires and existing staff on job functions and workflow processes.
• Demonstrate efficiency and meet deadlines consistently.

Delivered outstanding customer service through efficient processing of sales transactions at theregister. Served as a personal shopper by selecting, packaging, and delivering customer orders. Upheld Walmart’s service and operational standards by maintaining an organized work environment.

As a cashier:

• Greet customers and scan items accurately at checkout.
• Handle cash, credit/debit transactions, returns, and exchanges.
• Resolve customer concerns professionally and promptly.
• Maintain the cleanliness of the checkout area.

As a Personal Shopper:

• Accurately pick items for online grocery orders using Walmart's systems.
• Ensure correct item selection, substitutions, and quality standards.
• Pack and stage orders efficiently for timely customer pickup, or delivery.
• Communicate with customers when necessary regarding orders, or changes.