Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Smith

Memphis,TN

Summary

Dynamic Quality Auditor with a proven track record at Dematic Logistics, enhancing product quality through meticulous internal auditing and compliance checks. Skilled in report writing and customer focus, I effectively trained new auditors, fostering a culture of excellence and accountability. Committed to continuous improvement and delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Quality Auditor

Dematic Logistics
10.2024 - Current
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
  • Audited activities of workers on production lines and shipping and receiving.
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
  • Improved overall customer satisfaction by ensuring that all products met established quality standards.
  • Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
  • Reviewed and resolved issues raised during release of API, Safety Assessment or clinical supply lots for conformance to appropriate regulatory requirements.
  • Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
  • Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.

Security Officer

Intercon Security Services
06.2021 - 10.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Contact Representative

AT&T
05.2018 - 06.2021
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing customers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally.
  • Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
  • Collaborated closely with other departments to ensure seamless support for customers throughout their journey with the company.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.

Education

Messick High
Memphis
05-2016

Skills

  • Quality control processes
  • Customer focus
  • Internal auditing
  • In-process inspection
  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Goal oriented
  • Empathy and patience
  • Data entry proficiency
  • Assertiveness
  • Social perceptiveness
  • Strong interpersonal skills
  • Customer service
  • Problem-solving skills
  • Call center customer service
  • Answering questions
  • Inbound phone calls

Timeline

Quality Auditor

Dematic Logistics
10.2024 - Current

Security Officer

Intercon Security Services
06.2021 - 10.2024

Contact Representative

AT&T
05.2018 - 06.2021

Messick High

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Alexis Smith