Alexis Smith
Bixby,OK
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
4
4
years of professional experience
Work History
Technical Service Specialist II
Cox Automotive
06.2024 - Current
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Managed service requests using CRM software, ensuring timely resolution of issues.
- Collaborated with team members to improve customer satisfaction ratings through enhanced service delivery.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Executed daily administrative tasks efficiently, supporting overall team productivity and service quality.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
Help Desk Analyst Tier 1
QuikTrip
05.2021 - 06.2024
- Resolved technical issues for end-users via phone, email, and chat support.
- Documented and tracked service requests in ticketing system for efficient resolution.
- Collaborated with IT teams to identify recurring problems and implement solutions.
- Provided training and guidance to new team members on help desk procedures.
- Maintained knowledge base articles and updated documentation for troubleshooting steps.
- Maintained a high level of professionalism when interacting with clients, fostering positive relationships and promoting a supportive environment.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OKNo Degree - Cyber Security
Tulsa Technology Center
Tulsa, OK05-2022
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Live chat support
- Call management
- Customer service
- Problem-solving
- Critical thinking
- Verbal and written communication
- Ticketing system proficiency
- System monitoring
- Software installation
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Collaborated with team of 2 in the development of Updating our Email & Chat Templates.
Timeline
Technical Service Specialist II
Cox Automotive
06.2024 - Current
Help Desk Analyst Tier 1
QuikTrip
05.2021 - 06.2024
High School Diploma -
Broken Arrow High School
No Degree - Cyber Security
Tulsa Technology Center