Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alexis Sohner

Virginia Beach,VA

Summary

Dynamic and results-driven professional with extensive experience at Food Lion, excelling in inventory management and customer service. Proven track record in enhancing team performance and maintaining high food safety standards. Strong leadership skills foster a positive work environment, ensuring operational excellence and customer satisfaction. Detail-oriented and adept at multitasking in fast-paced settings.

Overview

8
8
years of professional experience

Work History

Evening Manager

Food Lion
Virginia Beach, Virginia
08.2024 - Current
  • Maintained a clean and organized work environment for staff members and customers alike.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Oversaw general upkeep of public areas and restrooms.
  • Communicated with management to report issues needing attention.
  • Promoted teamwork and quality service through communication and coordination with other departments.

Deli Manager

Food Lion
Portsmouth, Virginia
01.2024 - 08.2024
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
  • Enforced company policies and procedures while maintaining a positive work environment.
  • Established policies and procedures for the safe storage and rotation of food products.
  • Ordered necessary deli supplies to maintain stock levels.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

FT Assistant Deli Manager

Food Lion
Chesapeake, VA
01.2023 - 01.2024
  • Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
  • Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
  • Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
  • Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.

FT Customer Service Leader

Food Lion
Chesapeake, VA
07.2022 - 12.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Motivated teams by recognizing and rewarding excellence.
  • Implemented company processes to effectively resolve customer service issues.
  • Handle cash efficiently to reduce shortages.

Cook Shift Leader

Dominic of New York
Chesapeake, VA
09.2021 - 10.2022
  • Work independently, swiftly and competent.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Trained kitchen workers on culinary techniques.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.
  • Generated food production sheets to forecast product and volume requirements based on menu selections.
  • Cleaned and sanitized work stations and equipment, complying with regulatory procedures.

Manager

Camm Inc
Chesapeake, VA
06.2018 - 10.2022
  • Obtained BAE Systems Ship Repair clearance.
  • Produced enormous amounts of product with overwhelming customer satisfaction.
  • Coordinated with others to control spoilage of inventory.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Assistant Kitchen Manager

Fish and Slips
Portsmouth, VA
08.2020 - 01.2021
  • Received, organized and rotated paper goods and food ingredients.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Delegated work to staff, setting priorities and goals.

Shift Leader

7-Eleven
Chesapeake, VA
03.2017 - 01.2018
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Inspected incoming shipments to verify conformance with materials specifications and quality standards.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Counted draws at start and end of shifts to validate daily records and uphold accounting accuracy.

Education

GED -

Salem High School
Virginia Beach, VA
03.2009

Skills

  • Inventory management
  • Customer service
  • Food safety
  • Scheduling
  • Time management
  • POS system operation
  • Strong leadership
  • Positive attitude
  • Detail-oriented
  • Excellent multi-tasker
  • Equipment cleaning

References

References available upon request.

Timeline

Evening Manager

Food Lion
08.2024 - Current

Deli Manager

Food Lion
01.2024 - 08.2024

FT Assistant Deli Manager

Food Lion
01.2023 - 01.2024

FT Customer Service Leader

Food Lion
07.2022 - 12.2022

Cook Shift Leader

Dominic of New York
09.2021 - 10.2022

Assistant Kitchen Manager

Fish and Slips
08.2020 - 01.2021

Manager

Camm Inc
06.2018 - 10.2022

Shift Leader

7-Eleven
03.2017 - 01.2018

GED -

Salem High School

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