Alexis Solano
Irvine,CA
Summary
Reliable and upbeat supervisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Offering six-year retail background in sales, managing and customer service. Knowledgeable about product merchandising, payment processing and customer satisfaction. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Operations Manager
Ulta
Rancho Santa Margarita, CA
02.2024 - Current
- Leads store operations and a team of associates and managers, driving sales performance, inventory accuracy, and operational excellence through effective execution of planograms, realignments, and inventory lifecycle processes.
Keyholder
Lovepop
Anaheim, CA
11.2023 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Merchandise Manager
Ulta
Rancho Santa Margarita, CA
03.2024 - 02.2025
- Leads merchandise operations and task associates to drive sales growth, inventory accuracy, and operational compliance through strong execution of shipment, replenishment, and omni-channel processes.
Sales and Service Coordinator
Sephora
Anaheim, CA
03.2022 - 01.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with different brands to launch and manage promotional activities and campaigns.
- Increased over last years' projectile event sales by over 500%.
- Supports all aspects of sales and service initiatives including paid services, events, classes, loyalty programs, cash handling and training.
Lead Cashier/Guest Experience Manager
Ulta
Beaumont, CA
03.2021 - 03.2022
- Determine each guest needs and offer answers to any products and brands, while offering store services.
- Building lasting relationships with clients to create a loyalty between the store and the consumer.
- Soliciting loyalty and credit lines to customers and ensuring personal and store goals are met.
- Proficient in Apple products and Microsoft devices.
- Demonstrating success in interpreting data and sales/operational goals.
- Enhancing guest experiences and associate engagement to provide an inspiring and high-performance environment.
- Adheres to store policy, procedures and standards while handling sales and maintaining a knowledgeable and courteous service.
- Ensuring all resets and planograms are executed properly.
- Setting up advertising displays or arranging merchandise to highlight sales and promotional events.
- Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables.
- Responsible for assisting in training of new cashiers and cross-training of other associates.
Fulfillment Associate/Beauty Associate
Macy's
Moreno Valley, CA
10.2020 - 04.2021
- Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all products.
- Provide customer consultation, make-up and product application following all current hygiene standards.
- Drive and exceed sales goals by providing a personalized beauty experience based on individual customer needs.
- Provide a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer
- Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back
Store Pricing Specialist
Kohl's
Riverside, CA
01.2017 - 09.2020
- Accountable for timely and accurate price entry, sign creation, and completing price accuracy checks for all advertised events.
- Audits advertisements, ticketing events, price-point graphics, floor pads and sales floor departments.
- Supports the merchandising team and department leads in order to ensure accurate signings and pricings.
- Supervise and lead a team of associates in order to achieve maximum and accurate merchandise sales.
- Worked along General Manager and Assistant Mangers in maximizing profits and achieve solutions to accomplish sales goals and store visual representations.
- Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals.
Sales Associate
Kohl's
Riverside, CA
10.2015 - 01.2017
- Includes ensuring customer transactions are processed accurately and efficiently, ensuring the Company’s “2-in-a-line” standard, reinforcing Customer Service Desk standards and resolving customer problems by following policies and procedures in conjunction with following the “Yes We Can” policy.
- Also, handling returns, returning merchandise to racks or shelves, and solicits Kohl’s credit line to customers.
- Utilizes and adheres to merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Associate of Science - Psychology
Riverside Community College
Riverside, CAMoreno Valley Community College
Moreno, CAHigh School Diploma -
Rancho Verde High School
Moreno Valley, CA06.2014
Skills
- Microsoft applications proficiency
- Customer service
- Spanish
- Sales proficiency
- Outstanding client retention
References
Julianne Middleton: 714)345-9506 current store manager
Emily Nau: 949)525-5614 current coworker
Personal Information
Title: Sales Supervisor
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Manager
Ulta
03.2024 - 02.2025
Operations Manager
Ulta
02.2024 - Current
Keyholder
Lovepop
11.2023 - Current
Sales and Service Coordinator
Sephora
03.2022 - 01.2024
Lead Cashier/Guest Experience Manager
Ulta
03.2021 - 03.2022
Fulfillment Associate/Beauty Associate
Macy's
10.2020 - 04.2021
Store Pricing Specialist
Kohl's
01.2017 - 09.2020
Sales Associate
Kohl's
10.2015 - 01.2017
Associate of Science - Psychology
Riverside Community College
Moreno Valley Community College
High School Diploma -
Rancho Verde High School