ALEXIS SOTELO
Spring,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Memorial Hermann Hospital
12.2022 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Sales Rep/Office Administrator
Bankers Life
12.2023 - 03.2024
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Call Center Customer Service Representative
Empyrean
10.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Patient Care Technician
HCA Northwest
01.2022 - 12.2022
- Transferred, and discharged patients, complying with principles of safe patient handling
- Demonstrated knowledge of infection control related to hand washing and universal precautions
- Fostered mobility with regular turning, positioning and ambulating of patients
- Assisted patients with eating, bathing and grooming, supporting activities of daily living
- Engaged in evidence-based best practices enhancing patient experience
- Performed hourly rounds and responded promptly to call lights
- Turned bedridden patients to avoid bedsores
- Checked vital signs and recorded intake information to monitor patient stability
- Answered patient call signals, signal lights or bells to determine patient needs
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Cashier
Walmart
05.2020 - 01.2022
- Provided efficient and courteous service to customers
- Partnered with security and loss prevention, minimizing shrink
- Resolved and de-escalated issues to address customer concerns
- Delivered service excellence through all points of contact
- Maintained inventory and store visual presentation to meet customer needs
- Enforced store safety and cleanliness standards, reducing hazards.
Education
High School Diploma -
Uvalde High School
Uvalde, TX05.2022
Skills
- Customer Service
- Account Updating
- Call Management
- Call Center Operations
- Customer Inquiries
- Customer Needs Assessment
- Eligibility Determination
- Documentation and Reporting
- Complaint Resolution
- Customer Satisfaction
- Customer Support
- Keyboarding
- Document Scanning
- File Maintenance
- Database entry
- Telephone reception
- Scheduling
- Administrative Support
- Schedule and calendar management
- Calendar Management
Certification
- American Red Cross Basic Life Support
- Completed a 3 week PCT training program with HCA.
Timeline
Sales Rep/Office Administrator
Bankers Life
12.2023 - 03.2024
Patient Care Technician
Memorial Hermann Hospital
12.2022 - Current
Call Center Customer Service Representative
Empyrean
10.2022 - 01.2023
Patient Care Technician
HCA Northwest
01.2022 - 12.2022
Cashier
Walmart
05.2020 - 01.2022
High School Diploma -
Uvalde High School