Alexis Soto
Chicago,ILL
Summary
Dedicated and detail-oriented professional with extensive experience in delivering exceptional customer service while efficiently providing food and beverages. Proven track record of adhering to safety and sanitation protocols, ensuring the highest standards of quality in food handling. Skilled in both independent and collaborative work environments, consistently contributing to a seamless and enjoyable dining experience for all patrons. Committed to fostering positive customer interactions and enhancing overall satisfaction through attentive service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TEAM MEMBER
popeyes
04.2021 - 04.2022
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed closing duties, including store cleaning and restocking.
- Notified supervisors of item shortages and organized materials in appropriate locations.
RECEIVER/BUSBOY
Grill on 21
08.2022 - 11.2022
- Organized warehouse shelves in an orderly fashion according to item size or type.
- Maintained a clean working environment by adhering strictly to sanitation guidelines at all times.
- Ensured compliance with company policies regarding safety protocols when handling shipments.
- Updated and maintained accurate inventory records.
DISHWASHER
Flo & Santos
05.2022 - 08.2022
- Performed daily cleaning duties including mopping floors and disposing of trash
- Kept work area and equipment clean throughout shift.
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations.
- Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils.
- Completed beginning or closing shift duties as directed by management.
FOODRUNNER/BUSBOY
LG's Bar and Kitchen
11.2022 - 04.2023
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Exhibited strong multitasking skills when working under pressure during peak hours.
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Maintained a clean and organized work area to ensure health and safety standards were met.
- Helped servers by delivering and refilling beverages, pre-bussing tables, and resolving guest requests.
COOK'S ASSISTANT
Chicago Best Waiters
04.2022 - 09.2022
- Followed detailed instructions to prepare a variety of dishes.
- Consistently ensured that work areas were clean at all times before leaving for the day.
- Provided assistance to cooks whenever needed in order to maintain efficient workflow throughout the kitchen area.
- Adhered to strict sanitation standards when handling food products during preparation.
- Prepared and served meals to customers in a timely manner.
Lead Barback
Mucho Gusto
07.2025 - 01.2026
- Trained new staff on bar procedures, safety protocols, and customer service standards.
- Coordinated inventory management, including ordering supplies and maintaining stock levels.
- Maintained cleanliness and organization of bar area to enhance guest experience and compliance.
- Assisted bartenders in preparing drinks and managing customer orders swiftly.
- Monitored equipment functionality, performing routine maintenance to prevent operational disruptions.
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
Hospitality Team Member
Egg Harbor Cafe
02.2025 - 10.2025
- Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Assisted in maintaining cleanliness and organization of dining and common areas to enhance guest experience.
- Collaborated with team members to efficiently manage inventory and restock supplies as needed.
- Trained new team members on operational procedures and customer interaction standards.
- Implemented feedback mechanisms to continuously improve service delivery and guest interactions.
- Monitored compliance with health and safety regulations, fostering a safe environment for guests and staff.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Education
High School Diploma -
Marine Leadership Academy
Chicago, IL06-2020
Skills
- Performance Improvement
- Serving Staff Support
- Cleaning and Sanitizing
- Heavy Lifting
- Task delegation
- Bar equipment use
- Reliability
- Clear communication
- Customer satisfaction
Certification
Food Handler
LANGUAGES
Spanish Fluent parents/family
English Fluent school
Timeline
Lead Barback
Mucho Gusto
07.2025 - 01.2026
Hospitality Team Member
Egg Harbor Cafe
02.2025 - 10.2025
FOODRUNNER/BUSBOY
LG's Bar and Kitchen
11.2022 - 04.2023
RECEIVER/BUSBOY
Grill on 21
08.2022 - 11.2022
DISHWASHER
Flo & Santos
05.2022 - 08.2022
COOK'S ASSISTANT
Chicago Best Waiters
04.2022 - 09.2022
TEAM MEMBER
popeyes
04.2021 - 04.2022
High School Diploma -
Marine Leadership Academy