Alexis Sowah
Oklahoma City,OK
Summary
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Service-oriented and resourceful with in-depth clinical skills and assessment training.
Driven business leader with history of launching and managing successful ventures. Known for strategic planning, financial acumen, and innovative thinking. Strong focus on team collaboration and achieving results. Adaptable and reliable, excelling in diverse and dynamic environments. Skilled in market analysis, project management, and stakeholder engagement. Including five years ongoing experience as collaborative and responsible team player for multi-ventured beauty brand. As a self-employed energetic beautician consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
Norman Regional Health System
09.2024 - Current
- Managed patient registration, scheduling, and insurance verification to ensure efficient healthcare access.
- Delivered excellent customer service while maintaining confidentiality and compliance with healthcare policies.
- Assisted patients in navigating insurance verification and eligibility inquiries to enhance access to services.
- Coordinated scheduling of appointments, optimizing clinic workflow and reducing patient wait times.
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital policies.
- Managed electronic health record system to maintain up-to-date patient information and streamline admissions workflow.
- Assisted patients in completing necessary forms, providing clear guidance throughout the admission process.
Patient Care Tech
Oklahoma City Rehabilitation Hospital
09.2024 - 07.2025
- Provided direct patient care, assisting with daily activities, monitoring vital signs, and ensuring comfort.
- Collaborated with medical staff to support patient health and maintain a clean, safe environment.
- Assisted nursing staff in delivering high-quality patient care and maintaining safety protocols.
- Monitored vital signs, documenting changes and reporting observations to healthcare team promptly.
- Supported patients with daily living activities, enhancing comfort and promoting independence.
- Maintained accurate medical records using electronic health record systems for efficient information sharing.
Licensed Nail Technician
Self-Employed
07.2021 - Current
- Deliver a comprehensive range of nail services, including manicures, pedicures, nail extensions, and intricate nail art.
- Cultivate and maintain a dedicated client base through exceptional service and personalized care.
- Provided high-quality nail services, ensuring client satisfaction and repeat business.
- Developed personalized nail care plans based on individual client needs and preferences.
- Maintained cleanliness and sanitation standards in accordance with health regulations.
- Streamlined appointment scheduling processes, improving overall operational efficiency.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Trained new technicians on best practices for service delivery and customer engagement.
Sorter and Stower
Amazon
09.2019 - 12.2023
- Sorted packages accurately for efficient order fulfillment.
- Operated scanning equipment to track and label items systematically.
- Identified damaged or misplaced items for timely resolution and return to inventory.
- Collaborated with team members to optimize sorting processes and reduce errors.
- Inspected items for damage or defects before sorting as part of quality control process.
- Operated pallet jacks to move large and heavy items for sorting.
- Optimized workspace organization to facilitate faster, more efficient sorting operations.
Sitter
Loving Seniors LLC
02.2022 - 08.2022
- Monitored patient behavior and safety during care activities.
- Assisted nursing staff with routine patient needs and comfort measures.
- Documented patient observations and reported changes to healthcare team.
- Ensured cleanliness and organization of patient care areas.
- Adapted quickly to evolving patient conditions and care protocols.
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
Private Babysitter & Daycare Worker
Self-Employed & All About Kids Daycare
04.2021 - 01.2022
- Supervised daily activities, ensuring safety and engagement for children of various ages.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Developed personalized educational activities to enhance cognitive and social skills.
- Managed communication with parents regarding children's progress, development, and daily experiences.
- Implemented routines that promoted discipline, responsibility, and structure in childcare settings.
- Adapted care strategies based on individual children's needs, preferences, and developmental stages.
- Administered first aid or medication as needed, following parent instructions and medical guidelines.
- Coordinated schedules with other family members or caregivers for seamless continuity of care.
- Liaised with parents regarding children's progress and development, raising any issues.
Retail Cashier
Burlington
10.2019 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems to enhance checkout experience.
- Demonstrated extraordinary work ethic and customer service earning a permanent role from former seasonal employee.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Fostered a positive shopping environment by addressing customer concerns promptly and professionally.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Shift Team Leader
Tropical Smoothie Cafe
09.2017 - 05.2019
- Led a team of employees to ensure smooth operations during assigned shifts.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Led team meetings to communicate goals, drive performance, and address operational challenges.
- Supervised opening and closing shift operations to ensure efficient workflow and adherence to company standards.
- Mentored team members, fostering growth and development within the workplace.
- Monitored inventory levels and managed supply chain logistics to maintain operational efficiency.
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant Waiter
Pickles Diner
04.2017 - 09.2017
- Handled cash transactions and processed payments accurately using point-of-sale systems.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Managed multiple tables efficiently during high-volume service periods.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Monitored dining area for cleanliness and organized settings for incoming guests.
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Developed rapport with regular customers, enhancing their overall dining experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - Healthcare Management, Pre-Nursing
University of Oklahoma
Norman, OK05-2026
Associate of Science - I. Buisness, II. Integrative Studies
Oklahoma City Community College
Oklahoma City, OK07-2024
Manicurist Diploma, Nail Licensure -
Bethany Beauty College
Bethany, OK01-2022
High School Diploma -
Southmoore Highschool
Moore, OK05-2019
Skills
- Exceptional Client Relations & Customer Service
- Strong Business Management & Operational Expertise
- Heartsaver first aid CPR AED (first aid CPR AED)
- Medical terminology
- HIPAA compliance
- Appointment scheduling
- Front desk operations
- Insurance verification
- Health information obtainment
- Healthcare software
- Team leadership
- Records maintenance
- Data entry
- Strong leadership
- Staff training and development
- Staff supervision
- Interpersonal skills
- Analytical thinking
Timeline
Patient Access Specialist
Norman Regional Health System
09.2024 - Current
Patient Care Tech
Oklahoma City Rehabilitation Hospital
09.2024 - 07.2025
Sitter
Loving Seniors LLC
02.2022 - 08.2022
Licensed Nail Technician
Self-Employed
07.2021 - Current
Private Babysitter & Daycare Worker
Self-Employed & All About Kids Daycare
04.2021 - 01.2022
Retail Cashier
Burlington
10.2019 - 03.2020
Sorter and Stower
Amazon
09.2019 - 12.2023
Shift Team Leader
Tropical Smoothie Cafe
09.2017 - 05.2019
Restaurant Waiter
Pickles Diner
04.2017 - 09.2017
Bachelor of Science - Healthcare Management, Pre-Nursing
University of Oklahoma
Associate of Science - I. Buisness, II. Integrative Studies
Oklahoma City Community College
Manicurist Diploma, Nail Licensure -
Bethany Beauty College
High School Diploma -
Southmoore Highschool