Alexis Spears
Seabrook,TX
Summary
Customer Service Professional with a commitment to ensuring customer satisfaction. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Director
Rising Stars Stem Center-Tx
Texas City, TX
01.2023 - Current
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Created and maintained reports on operational performance metrics.
- Ensured compliance with safety regulations among all personnel.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Provided guidance to departmental staff in resolving customer complaints.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
Donor Center Technician/Phlebotomist
Grifols Biomat Plasma Donation Center-Channelview, TX
Channelview, TX
01.2022 - 09.2023
- Set up donation equipment to ensure proper operation during blood drives.
- Maintained a clean and orderly work environment at all times.
- Demonstrated knowledge of standard operating procedures related to collection processes.
- Performed data entry of donor information into the company's database.
- Prepared documents related to donations including labels, forms, and reports.
- Collaborated with management team to identify areas for improvement within the organization.
- Assisted with troubleshooting technical issues that arose during collections or processing activities.
- Monitored donor reactions to ensure safety standards were met throughout the donation process.
- Conducted donor interviews prior to collections, ensuring all paperwork was completed accurately and completely.
- Managed inventory of supplies necessary for successful completion of collections.
- Verified donor eligibility according to established criteria.
- Processed samples collected from donors for further testing or analysis as needed.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
Manager
The Fitness Center at South Shore Harbour-League City, TX
League City, TX
06.2021 - 01.2022
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Initiated group programs to challenge members to make exercise part of daily routines.
Dietary Aide/Server
The Delaney at South Shore-League City, TX
League City, TX
01.2021 - 06.2021
- Delivered meals to residents and patients in their rooms when requested.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Stocked supplies in dining areas as needed.
- Ensured that all food was prepared according to established health standards.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Assisted with preparation of snacks and other light meals.
- Cleaned and sanitized kitchen equipment and surfaces.
- Kept records of meal service for accurate billing.
- Maintained a safe working environment by following all safety protocols.
- Observed special diets prescribed by physicians or nutritionists.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
Hostess/Food Runner/Busser
Red Lobster-Webster, TX
Webster, TX
03.2018 - 05.2018
- Assisted in preparing the restaurant for opening and closing shifts.
- Demonstrated strong interpersonal skills when interacting with customers.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
- Communicated clearly with kitchen staff regarding customer orders.
- Maintained a clean and organized dining area.
- Resolved any customer complaints or issues quickly and professionally.
Busser/Hostess
Bubba's Shrimp Palace-League City, TX
League City, TX
06.2017 - 09.2017
- Maintained cleanliness of restaurant dining area throughout shift.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Organized storage areas for clean dishes and stocked linens.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Bussed and reset tables in an orderly fashion.
- Replenished napkins, condiments, silverware and glassware as needed.
- Maintained a friendly attitude towards customers at all times.
- Communicated with kitchen staff regarding any special requests from customers.
- Provided assistance to other bussers or waitstaff when needed.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Notified manager of issues with equipment or breakage.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
- Implemented and adhered to health and safety regulations to ensure a safe dining environment.
Education
College Degree in Phlebotomy -
KS Phlebotomy School, LLC
11.2021
High school or equivalent -
Clear Creek High School
05.2018
Skills
- Customer Service
- Consulting
- Operations Management
- Strategic Planning
- Human Resources
- Staff Development
- Staff Management
- Communication skills
- Organizational skills
- Time Management
Certification
- BLS for Healthcare Providers, 10/01/21, 10/01/23, - CPR adult, child, and infant - AED - First Aid
- Certified Phlebotomy Technician I, 11/01/21, Present, - Venipuncture with syringe - butterfly evacuated needle - capillary - vital signs - glucose check - centrifugation processing/ handling/ transporting - urine collections for urinalyses and culture/sensitivity - disinfecting according to CDC and OSHA guidelines
- First Aid Certification
Assessments
- Building relationships for childcare providers, 05/01/21, Proficient, Building positive and productive relationships with families of children ages 0-3
- Customer service, 12/01/19, Proficient, Identifying and resolving common customer issues.
- Work style: Reliability, 12/01/21, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Medical terminology, 12/01/22, Proficient, Understanding and using medical terminology
- Attention to detail, 10/01/22, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Assistant Director
Rising Stars Stem Center-Tx
01.2023 - Current
Donor Center Technician/Phlebotomist
Grifols Biomat Plasma Donation Center-Channelview, TX
01.2022 - 09.2023
Manager
The Fitness Center at South Shore Harbour-League City, TX
06.2021 - 01.2022
Dietary Aide/Server
The Delaney at South Shore-League City, TX
01.2021 - 06.2021
Hostess/Food Runner/Busser
Red Lobster-Webster, TX
03.2018 - 05.2018
Busser/Hostess
Bubba's Shrimp Palace-League City, TX
06.2017 - 09.2017
College Degree in Phlebotomy -
KS Phlebotomy School, LLC
High school or equivalent -
Clear Creek High School
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