Alexis Spence
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance and Hospitality industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Services Specialist
Allstate
06.2023 - Current
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Maintained and managed customer files and databases.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Bar Manager
Cooper's Superbar
09.2020 - Current
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Customer Retention Specialist
Xfinity
06.2018 - 03.2020
- Developed new strategies for customer retention activities.
- Developed product demonstrations and presentations for customers.
- Adhered to appropriate legal scripting when required.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Delaware State University
Dover, DE05.2015
High School Diploma -
Seaford Senior High School
Seaford, DE05.2011
Skills
- Service Recommendations
- Customer Support
- Payment Processing
- Establishing Contacts
- Microsoft Office
- Operational Efficiency
Certification
- Property and Casualty License - June 2023- June 2025
Timeline
Client Services Specialist
Allstate
06.2023 - Current
Bar Manager
Cooper's Superbar
09.2020 - Current
Customer Retention Specialist
Xfinity
06.2018 - 03.2020
Bachelor of Arts - Public Relations And Organizational Communication
Delaware State University
High School Diploma -
Seaford Senior High School