Alexis Mollohan
Clarksburg,WV
Summary
Proven associate at Kohls Department Store, adept in inventory, customer service, enhanced shopping experiences through meticulous attention to detail and efficient problem-solving. Skilled in cash handling and relationship building, significantly boosting customer satisfaction. Demonstrates a flexible schedule and a professional demeanor, committed to excellence in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Kohls Department Store
09.2023 - Current
- Implemented inventory management strategies to optimize stock levels.
- Streamlined documentation processes to support accurate record-keeping.
- Analyzed customer feedback to identify areas for service improvement.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Punctual and dependable, Never calls off and works well with others
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to manage inventory and restock items as needed.
Crew Member
McDonald's
04.2021 - 05.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency. Worked front counter, drive-thru and other areas.
- Provided excellent Customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, drinks and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Robert C. Byrd
Clarksburg, WV05-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Workplace safety
- Customer interaction
- Cash handling
- Customer engagement
- Complex Problem-solving
- Relationship building
- Flexible schedule
- Courteous and professional
Certification
- Excel Certification
- Outlook Certification
- Powerpoint Certification
- Real Estate Certification
- Food handlers Certification
Timeline
Associate
Kohls Department Store
09.2023 - Current
Crew Member
McDonald's
04.2021 - 05.2023
- Excel Certification
- Outlook Certification
- Powerpoint Certification
- Real Estate Certification
- Food handlers Certification
High School Diploma -
Robert C. Byrd
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