Alexis Stanning
Temecula,CA
Summary
Entrepreneurial, goal-oriented leader with expertise in all facets of customer support, sales management, and marketing strategy. Adept at providing product and service information, identifying opportunities to improve customer experience, and owning projects with competing priorities. Proven ability to quickly build rapport and respond to customers in an empathetic manner by exceeding customer expectations. Leverages active listening and interpersonal skills to resolve issues and address needs fairly and effectively.
Overview
11
11
years of professional experience
Work History
Sales Representative
LeVogue Med Spa
02.2024 - Current
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of product sales, payment policies and security standards.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Collaborated with cross-functional teams to identify and address customer needs.
Server
Peltzer Winery
07.2023 - Current
- Greeted guests in a timely and professional manner.
- Waited on multiple guests at the bar and throughout the bar area.
- Educating guests on the benefits of wine club memberships and assisting them through the sign up process.
- Received beverage orders from wait staff and deliver beverages to guests.
- Maintained full knowledge of beverage lists and promotions/events.
- Poured drinks using standard pour according to specifications.
- Proficient in handling cash and operating a variety of POS systems with no discrepancies.
- Ensuring 100% accuracy in balancing cash drawers at the end of each shift.
- Ensured liquor was secured at the end of shifts.
- Experience in working with people from all cultures and backgrounds.
- Reputation for putting guests at ease and maintaining composure in stressful situations.
Founder & Esthetician
Eye Candii Lash
01.2017 - 04.2023
- Established and spearheaded all business operations for the customer-oriented esthetics business, driving customer engagement and satisfaction by coordinating with other team members.
- Cultivated and maintained a success-oriented environment while leading the company to achieve sales and business goals using strong problem-solving and follow-up skills.
- Pioneered relationship building and management, developing strong rapport with clients to secure repeat business and identify new revenue sources to increase overall sales by 25% each year; generated $100K in 2022.
- Managed and updated customer records in the customer relationship management (CRM) software with 100%accuracy to optimize future service delivery and account planning.
- Developed and educated customers on new styles and techniques based on needs while driving positive client experiences by creating a relaxing, comfortable salon environment.
- Constructed and integrated a robust marketing strategy and networked with local contacts to secure new business opportunities; conducted data analysis to view new business opportunities.
Barista
Twin Perks
09.2013 - 12.2016
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Education
High School Diploma -
Battle Ground High School
Battle Ground, WA06.2014
Skills
- Customer Engagement
- Operations Management
- Business Strategy
- Revenue Generation
- Relationship Building
- Project Management
- Product Adoption
- Needs Analysis / Reporting
- Store Policies and Procedures
- Objection handling
- Quality Assurance
- Account Management
Timeline
Sales Representative
LeVogue Med Spa
02.2024 - Current
Server
Peltzer Winery
07.2023 - Current
Founder & Esthetician
Eye Candii Lash
01.2017 - 04.2023
Barista
Twin Perks
09.2013 - 12.2016
High School Diploma -
Battle Ground High School