Alexis Stauffer
Harrisburg,PA
Summary
Compassionate Home Health Aide with background in providing personal care and hygiene assistance to elderly, disabled, and those recovering from surgeries or illnesses. Strong understanding of safety protocols, medication administration, and health education for patients' families. Notable for ability to create comfortable environments while maintaining patient dignity and confidentiality. Demonstrated impact in improving patient well-being through consistent delivery of empathetic care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Daily Dove Care
Harrisburg, PA
01.2022 - Current
- Filled out daily paperwork detailing job tasks completed during shift hours.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Provided companionship and monitored health condition of clients.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Transported clients to doctor appointments and social events.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
Manager
The Vegetable Hunter
Harrisburg , PA
02.2020 - 01.2022
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved conflicts among employees in an effective manner.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Customer Service Representative
Select Medical
Mechanicsburg
01.2018 - 08.2019
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained confidentiality of patient information according to HIPAA regulations.
Education
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PA05-2015
Skills
- First aid and safety
- Meal Preparation
- Progress Documentation
- Patient transportation
- Client documentation
- Data Entry
- Inbound and Outbound Calling
- Paperwork Processing
- Account updating
- Microsoft Outlook
- Problem-solving abilities
- Multi-Task Management
- Positive and professional
- Complaint Handling
- Microsoft PowerPoint
- Team Management
- Recruitment
- Staff Management
Certification
- LLC Certification
- First Aid Certified
Timeline
Home Health Aide
Daily Dove Care
01.2022 - Current
Manager
The Vegetable Hunter
02.2020 - 01.2022
Customer Service Representative
Select Medical
01.2018 - 08.2019
High School Diploma -
Central Dauphin East Senior High School