Alexis Steed
Alton,IL
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Intensive Care Unit Clerk
Alton Memorial Hospital
01.2021 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls professionally, transferring inquiries as needed to maintain efficient communication channels.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Performed various administrative tasks by filing, copying and faxing documents.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
07.2015 - 01.2021
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Skills
- Customer service
- Office administration
- Time management
- Documentation skills
- Multitasking and organization
- Strong work ethic
Timeline
Intensive Care Unit Clerk
Alton Memorial Hospital
01.2021 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
07.2015 - 01.2021
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