Alexis Steiner
Oldsmar,FL
Summary
Detail-oriented front desk receptionist with proven skills in customer service and problem-solving. Committed to enhancing customer satisfaction through effective communication and team collaboration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Tampa Bay Skating Academy
01.2020 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for skating lessons and events, optimizing facility usage.
- Trained and mentored new reception staff, improving service delivery standards.
- Resolved customer inquiries and concerns promptly, enhancing client satisfaction.
- Collaborated with skating coaches to streamline communication between clients and instructors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Youth Summer Camp Counselor
Tampa Bay Skating Academy
05.2023 - 08.2025
- Supervised daily activities and ensured safety protocols for all campers.
- Developed engaging lesson plans that promoted teamwork and skill development.
- Facilitated conflict resolution among campers, fostering a positive environment.
- Monitored camper progress, providing feedback to promote personal growth.
- Collaborated with parents to address concerns and provide updates on camper experiences.
- Maintained accurate records of camper attendance, incident reports, and medical information to ensure proper documentation for all activities.
- Increased camper safety by strictly adhering to camp policies and procedures.
- Fostered positive relationships with campers, parents, and staff, ensuring open communication and a supportive environment.
- Managed daily operations of the youth summer camp, ensuring smooth program delivery.
- Ensured cleanliness throughout the campground facilities by assigning chores and monitoring progress.
- Collaborated with fellow counselors to develop innovative ideas for program improvement.
- Enhanced camper experience by creating engaging and age-appropriate activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Assisted in preparing recreational materials and supplies for each activity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
Bachelor of Science - Human Services
St. Petersburg College
Clearwater, FL05-2027
Associate of Arts - General Studies
St. Petersburg Collegiate High School
Tarpon Springs, FL05-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- Verbal and written communication
- Administrative skills
- Problem-solving skills
- Office organization
- Oral and writing communication
- Task delegation
- Punctual and reliable
- Customer and client relations
- Payment processing
- Relationship building
- Visitor and customer relations
- Courteous and professional
- Customer complaint resolution
- Log book monitoring
Timeline
Youth Summer Camp Counselor
Tampa Bay Skating Academy
05.2023 - 08.2025
Front Desk Receptionist
Tampa Bay Skating Academy
01.2020 - Current
Bachelor of Science - Human Services
St. Petersburg College
Associate of Arts - General Studies
St. Petersburg Collegiate High School