Alexis Stephens
Sylvester,GA
Summary
Skilled team player with strong background in Remote environments but, have the ability to adapt to any work environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
5
5
years of professional experience
Work History
Chat Representative
Kelly Connect
07.2023 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
Customer Service Representative
Carenet Health
03.2023 - 06.2023
- Answering outbound calls and telling customers the benefits that they have available to them
- Answering inbounds calls if a customers wanted to know why they had a missed called from us
- Helping customers get over to their pharmacy if they had any questions about their medication.
Resolution Coordinator
Walmart
10.2021 - 09.2022
- I help in store team leaders when they run into a problem with applicants and system issues
- Helped applicants who wanted to apply, and any applicants that ran into issue with applying I helped troubleshoot with them
- Help previous applicants with any of their problems that they wanted to report such being terminated due to unreasonable causes.
Tech Support
04.2021 - 06.2021
- Due to my learning skills and work ethic, I was moved up to Mac, within the short time frame that I have been employed with the company
- AS
- May 2018
- I helped fix customers problems with their iOS devices or iPads
- Any Apple devices including the Mac Computer
- The main keep point of this job was to navigate and to have the capability to show cx how to navigate as well to resolve their issues.
Warehouse Worker
Sanderson Farms, Inc
08.2020 - 12.2020
- I was in the department called overwrapped and before that I would sometimes move around to other departments with the plant
- I was wrapping the chicken so that it could be shipped off
- Sometimes I would be unpacking the chicken so that it can be sent back in the machine
- You had to abide by safety guidelines, such as wearing goggles, gloves and a cover up to inform that you didn't come into contact with any chemicals.
CASHIER
WAL-MART
07.2018 - 08.2018
- Open and closes out tills and registers according to procedures, maintains consistent cash accuracy
- Cleans and stocks shelves as effectively according to procedure
- Assist in other departments as needed.
Education
High School Diploma -
WORTH COUNTY HIGH SCHOOL
Business Management
Southern New Hampshire University
Hooksett, NHSkills
- Problem resolution Customer service
- Researching Safety training
- Safety protocols Warehouse operations
- Client communication Work area maintenance
- Decision Making
- Stress Management
- Conflict Resolution
- Time Management
Timeline
Chat Representative
Kelly Connect
07.2023 - Current
Customer Service Representative
Carenet Health
03.2023 - 06.2023
Resolution Coordinator
Walmart
10.2021 - 09.2022
Tech Support
04.2021 - 06.2021
Warehouse Worker
Sanderson Farms, Inc
08.2020 - 12.2020
CASHIER
WAL-MART
07.2018 - 08.2018
High School Diploma -
WORTH COUNTY HIGH SCHOOL
Business Management
Southern New Hampshire University