Alexis Stephens
St. Louis
Summary
People-focused operations professional with nearly four years of progressive experience in physician relations, career fair coordination, and team leadership. Skilled in employee support, onboarding, training, issue resolution, workflow improvement, and high-volume operations. Proficient in UKG, with strong communication, organization, attention to detail, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Career Fair Team Lead
PracticeMatch
01.2026 - Current
- Lead daily team operations supporting 100+ virtual and 20+ in-person career fairs annually in a fast-paced, deadline-driven environment.
- Train, onboard, coach, and support employees while reinforcing processes, accountability, communication, and performance expectations.
- Coordinate stakeholders, priorities, timelines, and logistics while resolving operational issues with a strong customer-service focus.
- Use UKG to manage timekeeping, PTO, KPIs, and employee development activities.
- Monitor KPIs, identify trends and operational challenges, and implement workflow improvements to increase efficiency and accuracy.
- Develop process documentation and PowerPoint presentations to communicate procedures, priorities, and operational updates.
- Collaborate cross-functionally to align priorities and ensure time-sensitive activities are completed accurately.
Career Fair Coordinator
PracticeMatch
03.2023 - 01.2026
- Coordinated 100+ virtual and 20+ in-person career fairs annually, managing schedules, logistics, communications, deadlines, and stakeholder needs.
- Served as a primary point of contact, resolving issues and supporting candidates, interview activities, and recruiting processes.
- Managed competing priorities while maintaining accurate records, timely follow-through, and a strong customer-focused experience.
- Used UKG for timekeeping, PTO, KPI tracking, and employee development.
- Supported onboarding and training while documenting and improving workflows to increase efficiency and consistency.
- Collaborated with internal teams and external stakeholders to maintain alignment and ensure smooth, timely execution.
Physician Relations Specialist
PracticeMatch
11.2022 - 03.2023
- Cultivated and strengthened professional relationships with physicians and healthcare professionals to enhance collaboration and support.
- Responded to questions, assessed individual needs, and provided timely information and support.
- Helped resolve workplace and stakeholder concerns by listening to needs, identifying appropriate solutions, and following through.
- Used clear written and verbal communication to support positive experiences.
Medical Assistant – Pediatrics
SSM Health St. Mary's Hospital
02.2022 - 11.2022
- Supported daily operations in fast-paced pediatric healthcare environment, ensuring meticulous attention to detail and prioritizing patient needs.
- Collaborated with healthcare team members to support efficient daily operations.
- Communicated professionally with patients, families, and healthcare professionals.
- Managed competing responsibilities to deliver high-quality service in sensitive, customer-facing environment.
- Collaborated with healthcare team members to streamline daily operations and enhance patient care.
- Managed patient scheduling, ensuring efficient workflow and minimal wait times for families.
Teaching Assistant
The Goddard School
08.2021 - 11.2022
- Supported daily classroom operations and collaborated with team members to create an organized and effective learning environment.
- Communicated with families and staff, addressing questions and individual needs to foster a supportive community.
- Assisted with training and onboarding responsibilities.
- Adapted to changing priorities while maintaining a dependable, service-oriented approach.
- Developed individualized lesson plans tailored to diverse learning needs and abilities.
COVID Screener
Baptist Health Care
05.2020 - 08.2020
- Conducted thorough health screenings to assess COVID-19 symptoms and exposure risks.
- Delivered customer-facing support and guidance to patients and visitors in high-volume healthcare environment, enhancing patient experience.
- Ensured adherence to established policies and procedures, maintaining accuracy and professionalism in all interactions.
- Addressed questions and concerns calmly, facilitating efficient operations and contributing to overall service quality.
Lobby Desk Assistant
Southeast Hospital
10.2018 - 03.2020
- Delivered front-desk support and customer service to patients, visitors, and staff, enhancing their experience.
- Addressed inquiries and guided individuals to appropriate resources, facilitating effective navigation of services.
- Exhibited professionalism, accuracy, and attention to detail in a busy healthcare setting, ensuring smooth operations.
- Coordinated communication between departments to facilitate efficient patient flow and service delivery.
Education
Bachelor of General Studies -
Southeast Missouri State University
Cape Girardeau, Missouri01-2021
Skills
- Customer Service
- Employee support
- Team leadership
- Candidate Assessment
- Workflow improvement
- Process Documentation
- Data maintenance
- Communication & Presentation
- Problem Solving
- Prioritization & Organization
- UKG timekeeping and tracking
- Microsoft Office Suite
Timeline
Career Fair Team Lead
PracticeMatch
01.2026 - Current
Career Fair Coordinator
PracticeMatch
03.2023 - 01.2026
Physician Relations Specialist
PracticeMatch
11.2022 - 03.2023
Medical Assistant – Pediatrics
SSM Health St. Mary's Hospital
02.2022 - 11.2022
Teaching Assistant
The Goddard School
08.2021 - 11.2022
COVID Screener
Baptist Health Care
05.2020 - 08.2020
Lobby Desk Assistant
Southeast Hospital
10.2018 - 03.2020
Bachelor of General Studies -
Southeast Missouri State University