Alexis Stepney
Gahanna,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Runner
Nationwide Arena
Columbus, Ohio
09.2023 - Current
- Ensured that all orders were correct before leaving the kitchen area.
- Maintained a clean and organized work area throughout shift operations.
- Checked all dishes before delivering them to ensure quality standards were met.
- Delivered food to guests in a timely manner while following safety protocols.
- Organized food orders and ensured accuracy of items served to customers.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Carryout Specialist
Bob Evans Restaurant
Grandview, OH
03.2016 - 04.2018
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Identified needs of customers promptly and efficiently.
- Followed all health and safety regulations when preparing meals for customers.
Hostess- Answer and take phone calls, Schedule Reservation, Greet and seat customers, Check in tables
The Melting Pot
Columbus, OH
01.2016 - 04.2016
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Picking Team – Picking and gathering order due to a ticket, listening to a headset and placing orders, placing due order in totes and place on the belt
Limited Brands
Reynoldsburg, OH
10.2015 - 01.2016
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Assembled boxes or other containers for packing goods prior to shipment.
- Maintained cleanliness of work area while adhering to safety regulations.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Verified accuracy of picked items by comparing them against pick list.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Crew Member- Cashier, Bagger, Presenter of purchase, Drive- Thru Attendant (Both front and back windows), Runner
McDonald’s
Scottsdale, IN
06.2015 - 10.2015
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Prep Cook- On slicer and Oven
The Cheesecake Factory
Columbus, OH
06.2012 - 12.2013
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Measured and weighed food items to comply with portion requirements.
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
- Sliced meats to prepare for cooking and assembly of menu items.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Server-Host
Hocking College Inn
Nelsonville, OH
09.2012 - 06.2013
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Crew Member – Cashier, Bagger, Presenter of purchase
McDonald’s
Columbus, OH
08.2012 - 03.2013
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide dining information and take reservations.
- Accepted payments from guests for dine-in and take-out foods.
Education
Culinary Arts Program -
Cincinnati Job Corps
03.2015
Introduction to Culinary -
Hocking Technical College
05.2012
High School Diploma -
Westerville Central High School
06.2008
Skills
- Culinary Math and Measurements
- Tools and Equipment
- Basic Knife Skills
- Stocks, soups, and sauces
- Culinary Fundamentals
- Meats, Poultry, and fish/shellfish
- Starches
- Preparing breakfast items
- Fruits and vegetables
- Various cooking techniques
- Garnish and Plating
- Table Setting
- Order Verification
- Beverage Preparation
- Safe Food Handling
- Foodservice
- Food Delivery
- ServSafe Certification
- Cash Handling
Certification
- Frist Aid/ CPR Certification
- ServSafe Starter Employee Guide Certificate of Completion: National Restaurant Association
- Food Handler , State or County-Specific (IFAP)
Timeline
Food Runner
Nationwide Arena
09.2023 - Current
Carryout Specialist
Bob Evans Restaurant
03.2016 - 04.2018
Hostess- Answer and take phone calls, Schedule Reservation, Greet and seat customers, Check in tables
The Melting Pot
01.2016 - 04.2016
Picking Team – Picking and gathering order due to a ticket, listening to a headset and placing orders, placing due order in totes and place on the belt
Limited Brands
10.2015 - 01.2016
Crew Member- Cashier, Bagger, Presenter of purchase, Drive- Thru Attendant (Both front and back windows), Runner
McDonald’s
06.2015 - 10.2015
Server-Host
Hocking College Inn
09.2012 - 06.2013
Crew Member – Cashier, Bagger, Presenter of purchase
McDonald’s
08.2012 - 03.2013
Prep Cook- On slicer and Oven
The Cheesecake Factory
06.2012 - 12.2013
Culinary Arts Program -
Cincinnati Job Corps
Introduction to Culinary -
Hocking Technical College
High School Diploma -
Westerville Central High School
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