Alexis Stone

This position combines administrative support, costumer service, and facility management duties, ensuring that families, athletes, and visitors have a positive and seamless experience. The Front Desk Manager is responsible for managing all front-facing interaction, answering inquiries, assisting with registration, maintaining the facility, and supporting the program's goals. This role requires a proactive, organized, and costumer-focused individual who thrives in a fast-paced, team-oriented environment.

• Greeted visitors and customers upon arrival, offered assistance, and assisted with any inquires regarding classes, schedules, events, and programs
• Answered phone calls and responded to emails in timely and professional manner. Would direct inquires to the appropriate staff member or department when needed.
• Addressed customer complaints or concerns promptly and professionally, ensuring that issues are resolved in a satisfactory manner. As well as handling sensitive customer information with discretion and confidentiality.
• Regularly communicated with parents and athletes regarding schedules, upcoming events, cancellations, and other important updates via email, phone, or in-person communication.
• Worked closely with administrative team to ensure alignment of front desk operations with overall program goals. As well as collaborating with instructors and coaches to stay updated on class schedules, special events, and other important developments in the program.
• Helped promote upcoming events, workshops, and new classes through communication channels like email, social media, and in-person interactions.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Planned routines for recitals and performances.
• Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
• Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
• Worked in team-based environment to uphold quality and continuity of service to clients.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Trained and managed team of lifeguards on pool safety and risk management protocols.
• Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
• Enhanced swimmer safety by enforcing pool rules and regulations consistently.
• Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.