Alexis Strader
Milwaukee,WI
Summary
Thorough Member Services Representative recognized for applying communication strengths, providing member delight, and ensuring first-call resolution. Hardworking professional offering nearly 4 years of experience rendering support and services to clients. Versed in investigating complaints and concerns and ensuring member delight.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Advocate II
Businessolver
09.2020 - Current
- I was hired on as a GIG employee and later was given the opportunity to become full-time
- I've been able to learn so much from this position and look forward to growing within the company.
Member Services AE Lead Advocate
Businessolver
08.2023 - 12.2023
- I was selected for the unique opportunity to pilot the AE Lead position during the Annual Enrollment season
- I learned so much about the leadership role within member services and while having transitioned back to my normal duties I use the skills that I learned through the role and apply them to my everyday duties.
Mission Leader
Escape in Time-Madison
Madison, WI
05.2019 - 01.2021
- I started working for Escape In Time when I first moved to Madison, WI, and quickly rose through the ranks to Leader
- I handled most of the daily operations and helped with training, data logging, etc.
Lead Ride Operator (Seasonal)
Six Flags Theme Parks Inc
Gurnee, IL
03.2016 - 11.2019
- I began working at Six Flags Great America in late March in the Ride Operations department, leaving to come into the city for school
- I work at many of the larger coasters and other attractions as in Leadership ensuring the ride runs smoothly, supervising the Team Members, and providing guest satisfaction.
Administrative Assistant
Candyce King Law Firm
Jacksonville, FL
12.2014 - 02.2016
- I worked for Ms King for two years and responsible for the filing, mail outs, and other administrative assistant duties.
Education
High school diploma -
Warren Township High School
01.2017
Associate of Arts - Legal Studies
MATC
Milwaukee, WISkills
- Filing (2 years)
- Simple Mathematics (3 years)
- Guest Services (6 years)
- Supervising Experience (3 years)
- Computer Literacy (2 years)
- Microsoft Word (5 years)
- Computer Skills (6 years)
- Basic Math
- Typing
- English
- Administrative Experience
- Front Desk
- Organizational Skills (3 years)
- Management (3 years)
- Phone Etiquette (3 years)
- Complaint Handling
- Policy Knowledge
Certification
Driver's License
Assessments
- Work style: Reliability, Proficient, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Member Services AE Lead Advocate
Businessolver
08.2023 - 12.2023
Member Service Advocate II
Businessolver
09.2020 - Current
Mission Leader
Escape in Time-Madison
05.2019 - 01.2021
Lead Ride Operator (Seasonal)
Six Flags Theme Parks Inc
03.2016 - 11.2019
Administrative Assistant
Candyce King Law Firm
12.2014 - 02.2016
High school diploma -
Warren Township High School
Associate of Arts - Legal Studies
MATC