Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Stradford

Cleveland Heights

Summary

Proven sales associate with a track record of enhancing customer satisfaction and boosting sales through exceptional service and product knowledge expertise. At Pandora and Macy's, I excelled in creating engaging shopping environments and fostering customer loyalty. Skilled in store maintenance and adept at resolving customer issues, consistently achieving team sales goals.

Personable and positive with natural ability to engage customers and build rapport. Possesses strong understanding of jewelry aesthetics and quality, along with skills in sales and customer service. Aims to enhance customer satisfaction and drive sales effectively.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

2025
2025
years of professional experience

Work History

Jewelry Sales Associate

Pandora
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Jewelry Sales Associate

Macys Department Store
07.2022 - Current
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.

Sales Associate

Victoria Secret
11.2020 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Pandora
10.2020 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor’s - Journalism And Mass Communication

Cleveland State University
Cleveland, OH

Associate Of Arts - Communications

Cuyahoga Community College
Cleveland, OH
12.2024

Skills

  • Strong communication skills
  • Exceptional customer service
  • Store maintenance
  • Product knowledge expertise

Timeline

Jewelry Sales Associate

Macys Department Store
07.2022 - Current

Sales Associate

Victoria Secret
11.2020 - 07.2022

Sales Associate

Pandora
10.2020 - 12.2020

Jewelry Sales Associate

Pandora

Bachelor’s - Journalism And Mass Communication

Cleveland State University

Associate Of Arts - Communications

Cuyahoga Community College

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Alexis Stradford