Alexis Stramara
Lancaster,PA
Summary
Ambitious and detail-oriented professional Healthcare Specialist with strong record of delivering impactful patient care and contributing to healthcare teams. Expertise in medical diagnostics, patient treatment plans, and healthcare technologies. Known for collaborative approach, adaptability, and achieving results in dynamic environments. Reliable, skilled in communication, and committed to patient well-being.
Excels at identifying client needs and concerns to improve engagement strategies and overall service. Well-versed in scheduling and database management functions and exceedingly passionate about continuously improving knowledge and skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server and Bartender
Uncommon Pizza
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lifeguard
Manheim Township
05.2017 - 12.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Streamlined rescue procedures by implementing an effective communication system among staff members.
Patient Care Advocate
Cigna Healthcare
11.2023 - 03.2024
- Maintained patients medication chart and shipped out prescriptions
- Monitored progress/ongoing care and documented patient health status to keep chart updated
- Maintained confidentiality of patient data and condition to safeguard health information
- Provided subject matter expertise in case management and related procedures
- Resolved problems with areas such as communication and billing that could negatively impact services
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
Accounts Receivable Specialist
Eurofins Laboratories
02.2023 - 06.2023
- Utilized Microsoft Excel, Quickbooks and Oracle software to manage invoices and payments
- Prepared financial statements to provide results of operations, financial position and cash flow
- Submitted cash/check deposits and generated receipts to record money received
- Reviewed accounts on a monthly basis to assess aging and pursue collection of funds
- Assisted with administrative tasks such as record keeping, correspondence, and material gathering
- Tracked business revenue and costs, meticulously reconciling accounts to ensure high accuracy
Front Desk Associate
Lancaster Dental Arts
09.2022 - 02.2023
- Handled collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts
- Kept track of patient accounts and ran daily reports to double-check totals
- Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients
- Handled and verified patient insurance information
- Scheduled patient appointments and answered patient phone calls
Emergency Department Customer Service Representative
Penn Medicine Lancaster General Health
01.2022 - 08.2022
- Handled billing and insurance information for patients
- Managed patient accounts
- Collected and documented confidential paperwork
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintained a high level of professionalism with all personnel in high-stress situations
Education
High School Diploma -
Manheim Township High School
Nursing, Health Professions
Temple University
Nursing
Harrisburg Area Community College
Lancaster, PASkills
- Patient Safety
- BLS and First Aid Certified
- Medication Dispensing
- EPIC Systems
- Healthcare Policy and Operations
- Patient Assessments
- Medical Documentation
- Treatment Planning
- Medical Billing
- Marketing and Accounting
- Critical Thinking
- Customer Service
- Management Skills
- Computer Skills
- Insurance Claims Practices
- Data Entry/Analysis
Language
English - Fluent
Spanish - Intermediate
Certification
- BLS Certification
- First Aid Certification
Languages
- English- Fluent
- Spanish- Intermediate
Timeline
Server and Bartender
Uncommon Pizza
03.2024 - Current
Patient Care Advocate
Cigna Healthcare
11.2023 - 03.2024
Accounts Receivable Specialist
Eurofins Laboratories
02.2023 - 06.2023
Front Desk Associate
Lancaster Dental Arts
09.2022 - 02.2023
Emergency Department Customer Service Representative
Penn Medicine Lancaster General Health
01.2022 - 08.2022
Lifeguard
Manheim Township
05.2017 - 12.2024
High School Diploma -
Manheim Township High School
Nursing, Health Professions
Temple University
Nursing
Harrisburg Area Community College
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