Alexis Street
Lupton City,TN
Summary
Proactive Health Promotion leader with background in diverse environments. Hands-on experience leading teams through the lifecycle of program implementation with a focus on addressing non-medical barriers and results-oriented initiatives. Excellent attention to detail and remarkable critical thinking skills. Proficient in developing and overseeing projects with focus on quality and efficiency. Specialized focus on improving population health with exceptional customer service and continued process improvement to enhance the member’s journey through each engagement channel. Collaboration with cross functional teams to enhance member experience for better healthcare, and prioritize cost-saving efficiencies for business needs.
Overview
13
13
years of professional experience
Work History
Supervisor of Health Promotion
BlueCross BlueShield Of Tennessee Inc.
Chattanooga, TN
03.2018 - Current
- Supervised up to 30 health navigation staff to support population health quality improvement/NCQA standards and TennCare contract requirements
- Successfully led team through implementation of Population Health Redesign, integrated appointment scheduling, digital care management platforms, in addition to managing around 300,000 targeted outreach calls annually with overall goal to improve population health and reduce costs
- Received Sammy Davis Award for team collaboration November 2021
- Advanced to Supervisor role within 3 years due to exceptional performance, demonstrated ability to master complex concepts, and 6 years of prior management experience
- Directed innovative program implementation including digital care management, non-clinical support of Integrated Care Team, HEDIS and wellness outreach with large focus on Social Determinants of Health while providing process improvement recommendations
- Managed SelectKids Specialists (non-clinical support staff) who support 11,000 children in DCS custody in Tennessee, collaborated with DCS staff and foster parents to ensure children in custody received all required healthcare benefits by the state of Tennessee
- Coordinated quarterly collaborative meetings with DCS and TennCare
- Hired, trained, developed, motivated and coached staff to success by using excellent verbal and written communication skills to influence and drive desired behavior
- Documented staff workflows used by internal and external customers regarding system processes, policies and procedures as well as technical and non-routine questions
- Analyzed needs of populations, identified barriers and opportunities; recommended actions for improvement by preparing and presenting executive summaries for senior management
- Managed day-to-day operations of population health programs ensuring that performance and timeliness goals were met and accurately reported
- Supported initiatives for process improvement to ensure successful completion of assigned projects, and monitored processes to ensure compliance with quality level and regulations and to reduce business or fraud risk to the company
- Played key role in integrating CoverKids (SCHIP) Member Education program with BlueCare (Medicaid)
- Provided excellent customer service to internal and external clients
- Demonstrated understanding of productivity standards in in very high-volume inbound department
- Motivated team members to meet and exceed key performance indicators.
Traveling Manager
Portrait Innovations
Chattanooga, TN
05.2009 - 02.2015
- Managed all aspects of operation of photography studio with yearly annual revenue of $500,000 while simultaneously ensuring successful operation of 20 studios in region
- Strong individual contributor and studio manager; consistently increased studio performance over prior year
- Promoted to management after year of exceptional associate performance exceeding individual sales goals and manager on duty responsibilities
- Recognized at national managers meetings for highest percentage revenue over prior year as well as top sales average per customer
- Promoted 2 managers and continuously developed and groomed associates for leadership roles within the company
- Recruited, interviewed, hired and trained new managers and associates
- Achieved company sales goals on weekly and annual basis – held one of highest sales averages in studio and was used as example for helping to improve performance levels of associates
- Performed weekly, monthly and annual reviews of associates based on photography, sales performance and attitude
- Created strict labor plans to ensure that corporate budgets were met
- Planned and performed studio meetings – weekly and seasonally - to build teamwork, develop leadership and review goals
- Attended national meetings and trainings to provide consistent service to customers across country
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
Flight Attendant
Mesa Air Group
Mesa, Dulles, Charlotte, AZ, NC
07.2006 - 03.2008
- Provided excellent customer service with high attention to timeliness for 50-100 passenger express jets.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff working independently or with one other flight attendant.
Intern
National Conference For Community And Justice
Birmingham, AL
01.2005 - 12.2005
- Organized and coordinated all aspects of Walk as One walk-a-thon including 11 entertainment events, over 30 high quality prize donations
- Developed and published annual newsletter to be distributed to walk participants
- Delivered clerical support by handling range of routine and special requirements.
Education
Bachelor of Science - Psychology and Sociology
University of Alabama at Birmingham
Birmingham, ALSkills
- Team player
- Excellent time management skills
- Operations minded
- Public Speaking
- Health Promotion
- Wellness/Preventive Care
- Staff Development
- Data analytics
- Detail Oriented
- Excellent computer skills
- Employee Recognition
- Statistical Data Gathering
- Multitasking and Organization
- Verbal and Written Communication
- Telephone Etiquette
- Proofreading and Editing
- KPI Metrics/Tracking
- Microsoft Office
- Content Writing
- Developing Presentations and Reports
- Customer Service
- Planning and Coordinating
- Team Leadership
- Department Development
- Documentation
Timeline
Supervisor of Health Promotion
BlueCross BlueShield Of Tennessee Inc.
03.2018 - Current
Traveling Manager
Portrait Innovations
05.2009 - 02.2015
Flight Attendant
Mesa Air Group
07.2006 - 03.2008
Intern
National Conference For Community And Justice
01.2005 - 12.2005
Bachelor of Science - Psychology and Sociology
University of Alabama at Birmingham
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