Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexis Street

Elizabethton,TN

Summary

Dynamic and dedicated customer service professional with over 5 years of experience in retail sales, food & beverage, and hospitality. Proven track record of delivering exceptional service in fast-paced environments while maintaining a strong focus on team collaboration and individual contributions. Known for a positive attitude, strong work ethic, and adaptability to changing situations. Eager to embrace new challenges and continuously improve skills, open to constructive feedback to enhance performance and drive customer satisfaction. Seeking growth opportunities that leverage my diverse experience and passion for delivering outstanding service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Associate/Receptionist

Delta Hotels
01.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Performed basic daily bookkeeping tasks.
  • Collected room deposits, fees, and payments.
  • Answered guest questions and offered referrals to local points of interest.
  • Collaborated with housekeeping staff to ensure seamless room transitions and availability.
  • Utilized hotel management software for data entry and reporting purposes.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Bartender/Barback

The rum bar
03.2023 - 11.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Server/Hostess

Pizza Inn
08.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Sales Advisor

Office Depot
01.2022 - 06.2022
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Responded to in-person and telephone requests for information about company offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
  • Participated in ongoing training programs to expand product knowledge, ensuring accurate information was provided to customers.

Shipping and Receiving Clerk

CBD Plus USA
01.2021 - 12.2021
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Store Manager

CBD Plus USA
01.2020 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Cashier

Captain D's Seafood
02.2018 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High school diploma -

Unaka High School
Elizabethton, TN
05.2019

Skills

  • Time Management
  • Problem-solving skills
  • Guest Relations
  • Conflict Management
  • Front Office Support
  • Cash Handling
  • POS Systems
  • Guest Services
  • Customer Service
  • Listening Skills

Certification

TABC Certification

Languages

English
Native or Bilingual

Timeline

Front Desk Associate/Receptionist

Delta Hotels
01.2024 - Current

Bartender/Barback

The rum bar
03.2023 - 11.2023

Server/Hostess

Pizza Inn
08.2022 - 08.2023

Sales Advisor

Office Depot
01.2022 - 06.2022

Shipping and Receiving Clerk

CBD Plus USA
01.2021 - 12.2021

Store Manager

CBD Plus USA
01.2020 - 01.2021

Cashier

Captain D's Seafood
02.2018 - 12.2020

High school diploma -

Unaka High School

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Alexis Street