Alexis Strum

• Supported quality control efforts, inspecting products and packaging materials
• Wiped down equipment, replaced components and decontaminated lines
• Read and matched lot numbers and descriptions of items
• Set up glue machine for proper box size per work order
• Palletized completed orders, applying correct stacking pattern and weight limits
• Counted items, reviewed packing lists and corrected discrepancies
• Kept productive pace to accommodate machine output levels
• Adhered to rules, JSAs and safety standards
• Maintained clean and orderly work areas, removing debris to reduce hazards
• Completed packing and order forms with relevant shipping information
• Packaged each product or order in appropriately-sized containers to avoid damage

Head guest service provider. Key holder. Cleaning Lobby area and bathroom. Book appointments. Online advertising. Calling and email to confirm and cancel appointments. Up selling passes.

• Updated internal systems with accurate guest information to facilitate targeted marketing efforts
• Implemented strategies to improve overall guest experience ratings
• Trained new staff members in guest relations procedures and protocols
• Handled all guest inquiries and resolved complaints promptly
• Supervised front desk team during peak hours or high occupancy periods
• Met guest needs consistently with smooth coordination between departments

• Adapted to changing priorities and unexpected situations with calm demeanor
• Delivered consistent service to develop customer base
• Supported team with receiving, pricing and merchandising
• Managed multiple tasks simultaneously while meeting deadlines
• Built attractive displays and merchandised products
• Created great customer experiences with personalized sales support
• Helped customers navigate store, complete sales and process returns
• Assisted customers with sales and service needs

• Processed credit card transactions, gift cards and cash payments
• Delivered food and beverages promptly to customers
• Memorized menu additions, changes and limited offerings
• Explained details for new menu items and daily specials
• Restocked service stations to maximize availability
• Assigned and arranged tables for large groups
• Took accurate notes detailing customer orders
• Trained new servers in company policies, guest service standards and best practices
• Entered orders into computer system to coordinate with kitchen staff
• Kept food service and preparation areas clean and neat
• Communicated professionally with customers, colleagues and supervisors
• Adhered to state liquor regulations to serve alcohol safely
• Supported bussers with table-cleaning during high-volume shifts