Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Alexis Stys

Alexis Stys

Customer Service Specialist
Los Angeles,CA

Summary

Confident training leader with demonstrated planning, organizational and leadership abilities focused on SaaS customer support. Highly effective at educating people at all different skill levels. Regards every customer complication as an opportunity to earn customer loyalty.

Work History

Training Manager

Nextbite/Ordermark
Los Angeles, CA
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Collaborated with other departments to align training programs with organizational goals and objectives.

Client Success Consultant

SetSchedule
Irvine, CA
  • Created and maintained help desk documentation to answer common support questions.
  • Created customer support strategies to increase customer retention.
  • Followed documentation and training materials to diagnosis, resolve and escalate client support tickets.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Front of House Manager

Oakmont Country Club
Glendale, CA
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Coordinated with sous chef on service up to 1000+

Office of the President

Nordstrom
Los Angeles, CA
  • Resolved matters on behalf of the presidents of Nordstrom
  • Trained incoming customer care staff

Education

Bachelor of Arts - Critical Philosophy

University of California - San Diego
La Jolla, CA
05.2001 -

Skills

Leadership training

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Timeline

Bachelor of Arts - Critical Philosophy

University of California - San Diego
05.2001 -

Training Manager

Nextbite/Ordermark

Client Success Consultant

SetSchedule

Front of House Manager

Oakmont Country Club

Office of the President

Nordstrom
Alexis StysCustomer Service Specialist