Alexis Suarez
Fort Worth,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Debt Collection Agent
TTEC
11.2024 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
Image Review Clerk- Data Entry
TTEC
03.2021 - 11.2024
- Visually inspected digital images, primarily to accurately identify and record specific details like license plate numbers, state codes, and vehicle types for billing.
- Maintained high standards of quality by consistently adhering to company guidelines and best practices for image review.
- Regularly recognized as a top performer due to maintaining high production rates and a high level of accuracy in image assessments.
- Utilized multiple computer softwares to perform efficiently.
Amazon Associate
Amazon
04.2020 - 02.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Worked safely around moving machinery.
In-Home Caregiver
Helping Restore Ability
05.2017 - 08.2019
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
Education
HS Diploma -
L.D. Bell High School
05.2016
Skills
- Debt negotiation
- Data entry
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Critical thinking
- Organization and time management
- Dependable and responsible
- Flexible and adaptable
Timeline
Debt Collection Agent
TTEC
11.2024 - Current
Image Review Clerk- Data Entry
TTEC
03.2021 - 11.2024
Amazon Associate
Amazon
04.2020 - 02.2021
In-Home Caregiver
Helping Restore Ability
05.2017 - 08.2019
HS Diploma -
L.D. Bell High School