Alexis Swisher
Houston,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Very detail-oriented with experience in customer service, data entry and office management. Hardworking and focused offering excellent communication, planning and prioritization skills demonstrated through four years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional with leadership skills with expertise in streamlining workflow to optimize personnel strengths. Passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Greenburg Grant & Richards
01.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Server
Red Crab Seafood
04.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
No Degree - Esthetician
Ogle School Hair Skin Nails
Houston, TX01.2023
High School Diploma -
Bishop McDevitt Highschool
Harrisburg, PA06.2020
Skills
- Records Management Systems
- Critical Thinking
- CRM Software
- Correspondence Writing
- Document Retrieval
- Data Entry Documentation
- Time Management
- Typing Proficiency
- Spreadsheets
- Employee Training
- Microsoft Office
- Mail Management
- Customer Service and Rapport
- Anticipating Guest Needs
- Menu Memorization
- Food Preparation and Safety
- Food Sales and Promotion
- Waiting Tables
- Billing and Payment Processing
- Order Accuracy and Delivery
- Workflow Coordination
- Dining Area Maintenance
- Hospitality Service Expertise
- Guest Satisfaction
- Suggestive Selling
- Conflict and Complaint Resolution
Timeline
Server
Red Crab Seafood
04.2021 - 10.2021
Administrative Assistant
Greenburg Grant & Richards
01.2019 - Current
No Degree - Esthetician
Ogle School Hair Skin Nails
High School Diploma -
Bishop McDevitt Highschool
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