Alexis Szehner
Seattle,WA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fleet Services Project Manager
PACCAR Parts
11.2022 - Current
- Manage high profile fleet customers integration with Kenworth and Peterbilt dealer network by leveraging PACCAR’s B2C eCommerce solution
- Coordination with high profile fleet customers across US, Canada, Mexico, PACCAR dealers, vendors and the eCommerce team to enhance fleet purchasing experience with dealer network and PACCAR Parts Fleet Services program
- Serves as key point of contact for all integrations between company-wide systems and platforms
- Report progress to fleet customers, dealers, and direct management & c-suite leadership
- Lead teams of developers, internal stakeholders, and business users through Software Development Lifecycle Phases for implementing new CRM SaaS software while focusing on Six Sigma savings goals, working collaboratively toward department/ senior/ c-suite leadership goals, and identifying future projects in a fast-paced environment
- Lead multiple projects at once with various stakeholders with budgets in $1 million range and project durations of 7,500 hours or more.
Managed Dealer Inventory Analyst
PACCAR Parts
05.2021 - 11.2022
- Supported over 15 PACCAR dealer accounts with 50+ locations throughout North America and Mexico by driving toward optimal KPIs by managing product lines, inventory suggestions, stocking parameters, and advised dealership parts directors on stock purchases, and communicated across internal senior personnel
- Developed and implemented 3+ major projects with estimated annual savings exceeding $525k
- Maintained the integrity of the system files by updating system data, replenishment and forecasting parameters, dealer promotion files and reviewing exceptions
- Conduct availability analyses of stock-out data to create a targeted approach for improving dealers’ stocking criteria to reduce stockouts
- Successfully implemented over $2M worth of improvements and suggestions
- Promoted new software implementation as the technical liaison between dealers and Dealer Business Systems
- Create and present in-person and virtual trainings on MDI to dealers and led Parts Essentials presentations, in addition to daily calls and meetings with dealer principals and parts directors.
Dedicated Fleet Support Account Manager
PACCAR Parts
01.2019 - 05.2021
- Reduce truck downtime by handling issues with part availability & service delays that have been escalated by the fleets and PACCAR colleagues & executive management
- Successfully managed 12 Dedicated Fleets (PACCAR Parts’ most priority customers) with a combined total of over 12,000 chassis
- Executed custom communication strategies to fit customer needs
- Work collaboratively with internal and external stakeholders to streamline processes to enhance customer experience
- While providing frequent updates and data to senior management
- Created value for key customers by collaboratively implementing solutions to meet business outcomes
- Gathered department business requirements and work within test environments for Salesforce.
Dealer Support Customer Support Analyst
PACCAR Parts
04.2018 - 01.2019
- Resolved reported business critical issues for customers’ orders within a response time of less than 24 hours
- Impacted the company’s bottom line by problem solving & advising customers regarding orders status, changes, shipping information, and product availability
- Developed and improved processes across the division for Customer Service.
Assistant Planner & Assistant Foreign Logistics Coordinator
Sur La Table
07.2016 - 04.2018
- Partnered with the Planning and Merchandising teams to proactively monitor and respond to business to help identify risks, opportunities, and creative solutions to maximize revenue for multiple departments
- Responsible for purchase order entry, sales data reporting, and forecasting to support the supply chain
- Assistant foreign logistics coordinator responsibilities included communication with vendors from multiple countries and freight forwarders to coordinate on-time factory pick-up of international goods.
Publication Production Manager
Scotsman Guide Media
05.2015 - 07.2016
- Oversaw the monthly production of two national B2B publications, which required managing advertising, design resources, production schedules
- Coordinated with multiple departments daily to meet printing deadlines
- Managed department resources to keep quality high and meet production goals
- Assisted the Product Director to plan workflow, optimization, cross training, and product management.
Education
Bachelor of Arts - English Literature & Technical Writing
Western Washington University
Bellingham, WA03.2015
Skills
- Exceptional analytical, organizational, and independent problem-solving skills
- Consistent, clear, and concise communication
- Highly adaptive, detail oriented, able to manage and synthesize highly complex data
- Quickly able to manage ambiguity/ last minute changes
- Able to multitask, effectively manage time, and able to work independently & collaboratively
- Advanced skills in: Salesforce, Google Workspace, Magento / Adobe Commerce, Microsoft Office Suite, Smartsheet, Zoom, Slack, AS400, Tableau, Aviva Factory Mainframes, SQL and Snowflake, Teams, Zoom, Island Pacific, CWJacada, Citrix Receiver, EDI, Oracle Products such as SupportLink
Certification
- Certified Associate in Project Management (CAPM), Project Management Institute, 2023
- Google Project Management
- Sigma LEAN Belt
- Project Management Certification
- Productive Conflict Management
- Situational Through Change Leadership
- Data Analytics with Power Pivot
- Advanced Tableau Certified
Timeline
Fleet Services Project Manager
PACCAR Parts
11.2022 - Current
Managed Dealer Inventory Analyst
PACCAR Parts
05.2021 - 11.2022
Dedicated Fleet Support Account Manager
PACCAR Parts
01.2019 - 05.2021
Dealer Support Customer Support Analyst
PACCAR Parts
04.2018 - 01.2019
Assistant Planner & Assistant Foreign Logistics Coordinator
Sur La Table
07.2016 - 04.2018
Publication Production Manager
Scotsman Guide Media
05.2015 - 07.2016
Bachelor of Arts - English Literature & Technical Writing
Western Washington University
- Certified Associate in Project Management (CAPM), Project Management Institute, 2023
- Google Project Management
- Sigma LEAN Belt
- Project Management Certification
- Productive Conflict Management
- Situational Through Change Leadership
- Data Analytics with Power Pivot
- Advanced Tableau Certified