Alexis Terrell
Houston,TX
Summary
Accomplished Operations Manager with a proven track record at Five Starr Healthcare Staffing, LLC, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, demonstrated through successful staff development and strategic vendor partnerships. Skilled in budget management and customer relationship management, significantly expanding business opportunities with healthcare institutions.
Professional with strong background in business operations, adept at streamlining processes and driving efficiency. Skilled in strategic planning, budget management, and process optimization. Highly focused on team collaboration and achieving goals, adaptable to changing business needs, and reliable in delivering results. Known for excellent problem-solving skills, effective communication, and leadership abilities.
Overview
6
6
years of professional experience
Work History
Operations Manager
Five Starr Healthcare Staffing, LLC
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversee corporate contracts, ensuring compliance and strong partnerships with healthcare institutions.
- Manage staffing solutions, optimizing workforce allocation to meet client needs.
- Develop and maintain relationships with over 40 hospitals and healthcare facilities to expand business opportunities.
Caregiver
Precise Private Duty
09.2020 - 05.2024
- Assisted 1 client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Sr. Early Childhood Mentor
Collaborative for Children
01.2022 - 01.2023
- Managed a caseload of 32+ early childhood development centers and schools.
- Led continuous quality improvement initiatives to enhance educational outcomes.
- Mentored directors and provided coaching to teachers, ensuring best practices in early childhood education.
- Conducted assessments and implemented strategic plans for center development.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
Executive Director of Operations
Unique Childcare
12.2018 - 01.2022
- Enhanced parent satisfaction with childcare services by regularly communicating progress updates and addressing concerns.
- Managed budgets effectively, prioritizing necessary resources while minimizing costs where possible for 2 centers.
- Improved overall childcare program quality by developing and implementing comprehensive policies and procedures.
- Facilitated ongoing professional development for staff members by organizing workshops, training sessions, and other learning opportunities.
- Implemented rigorous safety protocols to minimize risks associated with accidents or injuries in the childcare setting.
- Ensured regulatory compliance with state and federal requirements by conducting regular audits, maintaining meticulous records, and staying informed on industry changes.
Education
Master of Education - Curriculum And Instruction
Houston Baptist University
Houston, TX05-2026
Bachelor of Arts - Psychology
Shaw University
Raleigh, NC05-2020
No Degree - Business Management
Houston Community College
Houston, TX05-2018
Skills
- Contracting
- Problem-solving
- Customer service
- Planning and implementation
- Staff management
- Project management
- Policies and procedures implementation
- Customer relationship management
- Business administration
- Budget development and management
- Forecasting and scheduling
- Regulatory compliance
Timeline
Operations Manager
Five Starr Healthcare Staffing, LLC
01.2023 - Current
Sr. Early Childhood Mentor
Collaborative for Children
01.2022 - 01.2023
Caregiver
Precise Private Duty
09.2020 - 05.2024
Executive Director of Operations
Unique Childcare
12.2018 - 01.2022
Master of Education - Curriculum And Instruction
Houston Baptist University
Bachelor of Arts - Psychology
Shaw University
No Degree - Business Management
Houston Community College
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