Hi, I’m
Alexis Thomas
Portland,OR
Overview
23
years of professional experience
Summary
Results-oriented Customer Service Specialist with extensive experience in customer relations, call center operations, and service-oriented roles. Skilled in handling high-volume interactions, resolving customer concerns, and delivering exceptional service. Adept at working in fastpaced environments while maintaining professionalism and attention to detail.
Work History
Propark Mobility
Parking Attendant
09.2024 - Current
Job overview
- Assisted customers with parking needs, ensuring smooth operations and guest satisfaction
- Accurately handled cash and card transactions while maintaining precise financial records
- Resolved customer inquiries and concerns efficiently to enhance the service experience
Homeaglow inc
Professional Home Cleaner
01.2020 - 02.2023
Job overview
- Delivered high-quality cleaning services tailored to customer preferences
- Utilized eco-friendly cleaning techniques for sustainability and efficiency
- Maintained cleanliness of various properties, ensuring a welcoming environment
Embassy Suites
Housekeeper
01.2016 - 01.2017
Job overview
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Flex Staffing
Warehouse Worker
01.2014 - 01.2016
Job overview
EFI Recycling
Line Worker
01.2012 - 01.2014
Job overview
McDonald's
Team Member
01.2010 - 01.2011
Job overview
Macy's
Sales Associate
01.2008 - 01.2009
Job overview
LiveBridge
Call Center Representative
01.2002 - 01.2005
Job overview
- Handled high-volume inbound and outbound customer calls, providing exceptional service
- Answered calls and provided booking and scheduling services for Enriched Companionship Services
- Resolved customer issues efficiently while maintaining professionalism
- Processed transactions, provided product support, and assisted with account inquiries
- Achieved and exceeded performance metrics, including call resolution times and customer satisfaction
Education
Portland Community CollegePortland, OR
General Studies from 2 Years Transferable Credits
University Overview
Benson Polytechnic High SchoolPortland, OR
High School Diploma from Health Occupations
06.2001
University Overview
Health Occupations
Rosemary Anderson High SchoolPortland, OR
General Studies from General Studies
06.2001
University Overview
High School Diploma
Skills
- Customer Service
- Call Center Support
- Communication Skills
- Interpersonal Skills
- Problem Resolution
- Conflict Management
- Sales
- Merchandising
- Booking Services
- Scheduling Services
- Cash Handling
- Transaction Processing
- Residential Cleaning
- Commercial Cleaning
- Material Handling
- Warehouse Operations
Linkedin Or Portfolio
Linkedin Or Portfolio
[LinkedIn or Portfolio URL]Timeline
Parking Attendant
Propark Mobility
09.2024 - Current
Professional Home Cleaner
Homeaglow inc
01.2020 - 02.2023
Housekeeper
Embassy Suites
01.2016 - 01.2017
Warehouse Worker
Flex Staffing
01.2014 - 01.2016
Line Worker
EFI Recycling
01.2012 - 01.2014
Team Member
McDonald's
01.2010 - 01.2011
Sales Associate
Macy's
01.2008 - 01.2009
Call Center Representative
LiveBridge
01.2002 - 01.2005
Portland Community College
General Studies from 2 Years Transferable Credits
Benson Polytechnic High School
High School Diploma from Health Occupations
Rosemary Anderson High School
General Studies from General Studies
Similar Profiles
Missael VelazquezMissael Velazquez
Valet Attendant at Propark Mobility @ Kimpton Sawyer HotelValet Attendant at Propark Mobility @ Kimpton Sawyer Hotel
Nicholas EnriquezNicholas Enriquez
Valet Supervisor at Propark MobilityValet Supervisor at Propark Mobility
Antonio BibbAntonio Bibb
Parking Lot Supervisor at Propark MobilityParking Lot Supervisor at Propark Mobility