Alexis Thomas
Dallas,TX
Summary
Dynamic retail professional with extensive experience at DTLR, excelling in inventory management and team leadership. Proven track record in enhancing customer satisfaction and optimizing profit margins. Skilled in staff training and conflict resolution, fostering a collaborative environment that drives sales and operational success. Committed to achieving organizational goals through effective communication and strategic planning. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Store Manager
DTLR
DeSoto, TX
08.2023 - Current
- Managed daily store operations and ensured adherence to company policies.
- Led a team of sales associates and provided ongoing training and support.
- Oversaw inventory management and maintained optimal stock levels.
- Handled customer inquiries and resolved issues promptly and effectively.
- Conducted regular staff meetings to communicate goals and updates.
- Implemented loss prevention measures to minimize shrinkage risks.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
Underwriter
State Farm
Dallas, TX
02.2020 - 10.2023
- Evaluated insurance applications for risk assessment and policy approval.
- Analyzed financial documents to determine applicant eligibility and coverage options.
- Collaborated with agents to clarify application details and underwriting guidelines.
- Communicated decisions effectively to agents, ensuring clarity in policy details.
- Maintained accurate records of underwriting processes and decisions in system databases.
- Mentored junior underwriters on best practices and compliance requirements.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Resolved discrepancies between customer documentation and internal records.
Team Leader
Walmart
Duncanville, TX
06.2016 - 10.2023
- Led daily operations and ensured compliance with company policies.
- Trained and mentored team members on efficient workflow practices.
- Oversaw inventory management and organized stock replenishment processes.
- Coordinated scheduling and assigned tasks to optimize team performance.
- Implemented safety protocols to maintain a secure work environment.
- Communicated effectively with management regarding team needs and updates.
- Resolved customer issues and provided exceptional service support.
- Maintained a positive work environment that promoted collaboration between team members.
- Fostered a collaborative team culture through regular meetings and feedback sessions.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Education
MBA - Finance
Grambling State University
Grambling, LA03-2015
Skills
- Inventory management
- Visual merchandising
- Loss prevention
- Cash handling
- Customer relationship management
- Staff training
- Team building
- Compliance monitoring
- Sales forecasting
- Problem solving
- Time management
- Goal setting
- Documentation and reporting
- Profit margin optimization
- Employee motivation
- Effective communication
- Conflict resolution
- Retail merchandise quality standards
- Bank and safe deposits
- Hourly shift management
- Employee engagement
- Team building and leadership
- Friendly and positive
- Customer service
- Flexible schedule
- Store opening and closing procedures
Timeline
Store Manager
DTLR
08.2023 - Current
Underwriter
State Farm
02.2020 - 10.2023
Team Leader
Walmart
06.2016 - 10.2023
MBA - Finance
Grambling State University