Alexis Thompson
Orlando,FL
Summary
Dynamic Paraprofessional with over 8 years of experience delivering exceptional customer service. Committed to maintaining high levels of client satisfaction as well as continuously maintaining highest quality and top performer every engagement and contributing to the continued success of KPMG. A dedicated and focused worker with proven expertise in time management, problem-solving, and driving results. Proficient in various Microsoft Office applications, including Excel, PowerPoint, Teams, Outlook, and Word. Known for creating a positive and collaborative work environment where team members thrive and succeed.
Overview
2
2
years of professional experience
Work History
Federal Engagement
Kpmg Us
08.2023 - Current
- Streamlined workflow processes for increased productivity by implementing new organizational systems.
- Knowledge of federal compliance enforcement, including staying abreast of the latest rules and regulations governing the industry.
- Expert in consumer complaint resolution strategies and tactics, using astute communication skills to reach successful outcomes.
- Proven ability to collaborate with (CMS) to ensure compliance with complex regulatory requirements.
- Advanced knowledge of No Surprise Act (NSA) guidelines, including the nuanced interpretations and best practices required of compliance professionals.
- Exceptional talent in claim evaluation and review, with an attention to detail that ensures accuracy and thoroughness in assessments.
- Adept at leveraging effective communication skills in all forms (verbal, written, etc.) to convey complex information to diverse stakeholders.
- Expert problem-solving ability, with a talent for developing innovative, efficient solutions to complex compliance challenges.
- Exceptional skill in information gathering and analysis, allowing for prompt and accurate assessments of compliance issues and complaints.
- Advanced expertise in identifying invalid complaints, including the ability to determine root causes and take corrective actions as appropriate.
- Problem-solving ability
- Information gathering and analysis
- Identification of invalid complaints
Analyst
KPMG US
06.2022 - Current
- Increased efficiency by streamlining data analysis processes.
- Identified trends and patterns, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Complex Calendar management.
- Strong organizational skills.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Top 5 National Banks
Kpmg Us
07.2022 - 10.2023
- Streamlined processes for enhanced productivity, implementing new systems and organizational techniques.
- Adherence to company policies and regulations
- Strong customer service skills
- Coordinating complaint resolution
- Excellent written communication skills
- Escalated issue resolution ability
- Effective explanation of complex financial information to clients
- Knowledge of consumer protection regulations
- Attention to detail
- Complaint closure skills
- Ability to draft professional business correspondence and other communications with proper grammar, spelling, and punctuation.
Skills
- Strong expertise in federal compliance enforcement with deep knowledge of industry regulations and guidelines
- Skilled in consumer complaint resolution, using effective communication and attention to detail to achieve positive outcomes
- Proven ability to collaborate with CMS for adherence to regulatory requirements
- Detail-oriented in evaluating and interpreting complex information related to No Surprise Act (NSA) guidelines
- Expert in claim evaluation and review, emphasizing accuracy and attention to detail
- Committed to strict adherence to company policies and regulations
- Exceptional customer service skills displayed through coordinating complaint resolution and providing effective explanations to clients
- Advanced written communication skills with a focus on grammar, spelling, and punctuation
- Adept at resolving escalated issues quickly and professionally, using problem-solving skills to develop innovative solutions
- Knowledgeable in information gathering and analysis, facilitating prompt and accurate assessments of compliance issues and complaints
- Proficient in consumer protection regulations and complaint closure skills, contributing to the overall success of customer service operations
Timeline
Federal Engagement
Kpmg Us
08.2023 - Current
Top 5 National Banks
Kpmg Us
07.2022 - 10.2023
Analyst
KPMG US
06.2022 - Current