Alexis Todd

Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.

• Operated various types of material handling equipment safely including pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility
• Contributed to continuous improvement initiatives within the organization by identifying areas of potential improvement in warehousing operations.
• Supported company growth by adapting to increasing product volumes and adjusting operations accordingly, ensuring a seamless transition during periods of expansion.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Performed general housekeeping and cleaning tasks.
• Assisted in receiving, stocking and distribution of merchandise.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Assembled pallets and crates for secure transportation of materials.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Strapped items down over protective padding to secure throughout transportation.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
• Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
• Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
• Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Managed customer inquiries and complaints in polite and professional manner.
• Expedited deliveries to meet customer deadlines and requirements.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Used slow periods to restock supplies, ice, trays, and delivery bags.