Alexis Toledo
Apopka,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
On-Site Technician Specialist and Sales
Asurion
Orlando, Fl
03.2025 - Current
- Performed regular maintenance on client equipment, prolonging the life of devices and reducing repair costs.
- Trained end-users on new equipment or software applications, ensuring a smooth transition process during upgrades or replacements.
- Consult customers on solutions, contributing to increased satisfaction and
driving sales growth. - Maintain precise service records and deliver prompt follow-ups to strengthen
client relationships.
Digital Coach
Walmart
Orlando, FL
07.2024 - 03.2025
- Coached and guided Digital Team Leads and Personal Shoppers, elevating
operational excellence. - Developed training programs to enhance accuracy, speed, and service
quality. - Monitored KPIs to ensure compliance with company standards and service
levels. - Streamlined workflows to increase team productivity and engagement.
- Led onboarding initiatives, fostering an inclusive and high-performing
culture.
Digital Team Lead
Walmart
04.2023 - 01.2024
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Identified, addressed and either resolved or escalated project issues.
- Updated project plans based on changing objectives, specifications and staff availability.
- Produced thorough, accurate and timely reports of project activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Reviewed, implemented and updated company records related to team activities for future reference.
Digital Personal Shopper
Walmart
08.2020 - 04.2023
- Completed pickup and shopping orders for customers within local area.
- Greeted and assisted customers to foster positive experiences.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Scanned items when pulling from shelves to update system stock information.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales upwards.
- Greeted customers and answered product or service questions.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Secured and stored items until customer pickup.
- Recognized security risks to properly handle situations.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
- Assisted teammates with daily tasks during peak periods.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
Associate of Applied Science - Computer And Information Sciences
Valencia College
Orlando, FL12.2025
High School Diploma -
Wekiva High School
Apopka, FL05.2021
Skills
- Documentation and Reporting
- Quality Assurance
- Performance Monitoring
- Verbal and Written Communication
- Work Planning and Prioritization
- Project Management
- Attention to Detail
- Project Team Coordination
- Schedule Management
- Customer Needs Assessment
- Data Analysis
- Complex Problem Solving
- Technology Implementation
- Risk Assessment
- Coaching and Mentoring
- Information Confidentiality
- Recruiting and Hiring
- Staff Training
- Relationship Building
- Deadline Driven
- Assigning Work
Accomplishments
- Launched Online Pickup & Delivery at Walmart, hiring the initial team, training all of the associates, and successfully hitting company metric goals after launch.
- Supervised team of 110 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
On-Site Technician Specialist and Sales
Asurion
03.2025 - Current
Digital Coach
Walmart
07.2024 - 03.2025
Digital Team Lead
Walmart
04.2023 - 01.2024
Digital Personal Shopper
Walmart
08.2020 - 04.2023
Associate of Applied Science - Computer And Information Sciences
Valencia College
High School Diploma -
Wekiva High School